Juliana Gevorgyan
Glendale
Summary
Dynamic and dependable Program Aid with a proven track record at Ararat Adult Day Care, excelling in customer service and teamwork. Skilled in enhancing participant engagement and streamlining operations, I effectively managed logistics and developed educational materials, contributing to increased program efficiency and participant retention. Adaptable and detail-oriented, I thrive in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Program Aid, SW Assistance
Ararat Adult Day Care
Glendale, CA
2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Program Aid
Family Care Adhc
Glendale, CA
2023 - 2024
- Assisted in planning and implementing program activities to enhance participant engagement.
- Coordinated logistics for events, ensuring resources and materials were effectively managed.
- Developed educational materials to support program objectives and improve participant outcomes.
- Facilitated communication between team members and participants for smooth program execution.
- Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
- Assisted with maintenance of educational materials, books and toys for classroom.
- Coordinated volunteer recruitment strategies that resulted in a reliable network of dedicated supporters invested in the program''s success.
- Contributed to grant writing efforts aimed at securing additional funding for future initiatives and expansions.
- Played a key role in the development of marketing materials and promotional campaigns to raise awareness and generate interest in the program among potential participants.
- Streamlined program processes through careful evaluation, resulting in increased efficiency and productivity.
- Enhanced program effectiveness by identifying areas for improvement and implementing necessary changes.
- Conducted thorough research on available resources to better inform program offerings and address gaps in services or supports.
- Provided excellent customer service while addressing inquiries from potential participants and stakeholders alike.
- Organized workshops and trainings that empowered participants with valuable knowledge and practical skills necessary for success in their respective fields or industries.
- Increased participant retention rates through personalized outreach efforts targeting individuals at risk for disengagement or dropout from the program.
- Managed logistical elements of program operations including scheduling, resource allocation, and budgeting considerations.
- Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.
- Maintained accurate records of participant attendance, progress, and outcomes for data-driven decision-making purposes.
- Supported the development of comprehensive program materials, ensuring adherence to established guidelines and expectations.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Front Desk Receptionist
Studio Key
Glendale, CA
2022 - 2023
- Managed front desk operations, ensuring seamless check-in and check-out procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized office software for managing reservations and tracking visitor information accurately.
- Assisted in training new staff on front desk protocols and customer interaction techniques.
- Coordinated appointments and maintained scheduling for multiple departments effectively.
- Implemented efficient filing systems to enhance document retrieval and organization.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Education
Associate of Science -
Glendale Community College
Glendale, California, CA11-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Time management
- Calm under pressure
Languages
English
Full Professional
Armenian
Native or Bilingual
Russian
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in local clean-up initiatives
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
Timeline
Program Aid, SW Assistance
Ararat Adult Day Care
2024 - Current
Program Aid
Family Care Adhc
2023 - 2024
Front Desk Receptionist
Studio Key
2022 - 2023
Associate of Science -
Glendale Community College