Juliana Gevorgyan
Glendale
Summary
Dynamic and dependable Program Aid with a proven track record at Ararat Adult Day Care, excelling in customer service and teamwork. Skilled in enhancing participant engagement and streamlining operations, I effectively managed logistics and developed educational materials, contributing to increased program efficiency and participant retention. Adaptable and detail-oriented, I thrive in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Program Aid, SW Assistance
Ararat Adult Day Care
2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Program Aid
Family Care Adhc
2023 - 2024
- Assisted in planning and implementing program activities to enhance participant engagement.
- Coordinated logistics for events, ensuring resources and materials were effectively managed.
- Developed educational materials to support program objectives and improve participant outcomes.
- Facilitated communication between team members and participants for smooth program execution.
- Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
- Assisted with maintenance of educational materials, books and toys for classroom.
- Coordinated volunteer recruitment strategies that resulted in a reliable network of dedicated supporters invested in the program''s success.
- Contributed to grant writing efforts aimed at securing additional funding for future initiatives and expansions.
- Played a key role in the development of marketing materials and promotional campaigns to raise awareness and generate interest in the program among potential participants.
- Streamlined program processes through careful evaluation, resulting in increased efficiency and productivity.
- Enhanced program effectiveness by identifying areas for improvement and implementing necessary changes.
- Conducted thorough research on available resources to better inform program offerings and address gaps in services or supports.
- Provided excellent customer service while addressing inquiries from potential participants and stakeholders alike.
- Organized workshops and trainings that empowered participants with valuable knowledge and practical skills necessary for success in their respective fields or industries.
- Increased participant retention rates through personalized outreach efforts targeting individuals at risk for disengagement or dropout from the program.
- Managed logistical elements of program operations including scheduling, resource allocation, and budgeting considerations.
- Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.
- Maintained accurate records of participant attendance, progress, and outcomes for data-driven decision-making purposes.
- Supported the development of comprehensive program materials, ensuring adherence to established guidelines and expectations.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Front Desk Receptionist
Studio Key
2022 - 2023
- Managed front desk operations, ensuring seamless check-in and check-out procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized office software for managing reservations and tracking visitor information accurately.
- Assisted in training new staff on front desk protocols and customer interaction techniques.
- Coordinated appointments and maintained scheduling for multiple departments effectively.
- Implemented efficient filing systems to enhance document retrieval and organization.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Education
Associate of Science -
Glendale Community College
Glendale, California, CA11-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Time management
- Calm under pressure
Languages
English
Full Professional
Armenian
Native or Bilingual
Russian
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in local clean-up initiatives
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
Timeline
Program Aid, SW Assistance
Ararat Adult Day Care
2024 - Current
Program Aid
Family Care Adhc
2023 - 2024
Front Desk Receptionist
Studio Key
2022 - 2023
Associate of Science -
Glendale Community College