Lilia Padilla
Customer Service & Hospitality Professional
Los Angeles
Summary
Friendly and dependable professional with barista and customer service experience. Skilled in preparing specialty drinks, handling POS systems, and supporting smooth daily operations in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Business Operations & Administrative Assistant
Nico Padilla Jewelers Inc.
01.2022 - Current
- Assisted with day-to-day business operations, bookkeeping, and inventory management.
- Coordinated with clients, vendors, and designers to ensure smooth operations.
- Developed customer service and multitasking skills in a fast-paced small business environment.
Event Assistant — Armani Beauty
Armani Beauty
02.2025 - 02.2025
- Supported a luxury beauty brand during a high-profile PR event.
- Assisted with product restocking, guest introductions, and maintaining a professional, organized event space.
Barista
Cha Cha Matcha
01.2023 - 11.2023
- Prepared and served specialty coffee, matcha drinks, and pastries while maintaining speed and accuracy.
- Delivered excellent customer service and built rapport with regular guests in a high-volume café.
- Handled cash register, POS transactions, and closing duties.
- Supported team with inventory restocking, cleaning, and opening/closing procedures.
- Trained new staff on café standards and drink preparation.
Education
Associate of Science - Business/Communications
Santa Monica College
Santa Monica, CA 05.2001 -
Skills
- Barista & Coffee Knowledge (espresso, matcha, latte art basics)
- Customer Service & Front-of-House Support
- POS Systems & Cash Handling
- Time Management & Multitasking
- Team Collaboration
- Inventory & Restocking
- Microsoft Office & QuickBooks
Timeline
Event Assistant — Armani Beauty
Armani Beauty
02.2025 - 02.2025
Barista
Cha Cha Matcha
01.2023 - 11.2023
Business Operations & Administrative Assistant
Nico Padilla Jewelers Inc.
01.2022 - Current
Associate of Science - Business/Communications
Santa Monica College
05.2001 -
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