Lilia Nakamura Daggett
Toronto
Summary
Energetic and customer-focused professional with a passion for delivering exceptional service and building positive customer experiences. Proven ability to thrive in fast-paced, dynamic environments while maintaining a friendly and approachable demeanor. Equipped with strong communication skills and a deep understanding of products, I am committed to providing personalized service and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
BARISTA
Doutor Coffee
04.2024 - 08.2024
- Greeted customers as they entered the store
- Took orders while operating cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the area by cleaning counters, shelves and windows
- Work closely with other team members to ensure a smooth workflow between stations
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Prepared specialty coffee drinks, teas, and other non-coffee drinks for customers
- Built strong relationships with regulars and new customers by providing friendly, personalized service
SERVER
Browny and Kooky
08.2022 - 08.2024
- Greeted and accommodated guests
- Took customer orders and promptly delivered food and drinks
- Demonstrated ability to interact with customers in a friendly and welcoming manner
- Prioritized multiple tasks in dynamic environment and stayed calm under pressure
STUDENT INTERN
Kawabataen Tea
03.2023 - 04.2023
- Gained in-depth knowledge of Japanese green tea varieties, including sencha, matcha, and hojicha
- Assisted in quality control processes, ensuring products met company standards for flavor, aroma, and consistency
- Participated in every stage of tea production, from harvesting to steaming, drying, and packaging, ensuring traditional Japanese methods were upheld while maintaining premium product quality throughout the process
- Worked on sustainability initiatives aimed at reducing packaging waste and sourcing eco-friendly materials
- Contributed to discussions on ethical sourcing and sustainable farming practices
- Gained practical knowledge of organic tea farming techniques, including sustainable pest management, soil health practices, and eco-friendly harvesting methods
Education
BACHELORS DEGREE -
University of Toronto
02.2025
SEP -
The British School in Tokyo
06.2024
Skills
- Attention to Detail
- Customer Engagement
- Time Management
- Multitasking
- Interpersonal Skills
- Positive Attitude
- Adaptability
- Critical Thinking
Languages
English
Japanese
Timeline
BARISTA
Doutor Coffee
04.2024 - 08.2024
STUDENT INTERN
Kawabataen Tea
03.2023 - 04.2023
SERVER
Browny and Kooky
08.2022 - 08.2024
SEP -
The British School in Tokyo
BACHELORS DEGREE -
University of Toronto
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