Lilia Melgoza
Modesto
Summary
Dynamic Insurance Broker at Alcala Insurance Agency with a proven track record in claims handling and exceptional customer service. Adept at building strong client relationships and delivering impactful sales presentations. Recognized for proactive teamwork and driving client satisfaction through informed insurance solutions. Committed to continuous improvement and professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Broker
Alcala Insurance Agency
01.2017 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
Family Justice Center Program Supervisor
Haven Women's Center Of Stanislaus
04.2011 - 01.2017
- Provided all elements of program support including risk assessment, case management , peer counseling, advocacy, court preparation and court accompaniment.
- Provided staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Oversaw the documentation of statistical data required to fulfill grants
Image Consultant
Advanced Hair Specialists
04.2004 - 01.2010
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Education
Associate of Science - Sociology
Modesto Junior College
Modesto, CA04-2026
High School Diploma -
Watsonville High School
Watsonville, CA04-2004
Skills
- Complex Problem-solving
- Staff management
- Relationship building
- Customer relationship management (CRM)
- Conflict resolution
Certification
- Property and Casualty License 2023-2025
- Cosmetology License 2005-2025
Languages
Spanish
Native or Bilingual
Timeline
Insurance Broker
Alcala Insurance Agency
01.2017 - Current
Family Justice Center Program Supervisor
Haven Women's Center Of Stanislaus
04.2011 - 01.2017
Image Consultant
Advanced Hair Specialists
04.2004 - 01.2010
Associate of Science - Sociology
Modesto Junior College
High School Diploma -
Watsonville High School
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