LILIA MARTIN
Fresno,CA
Summary
Ambitious Office Assistant equipped to handle front desk duties and case managing operations. Greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor and employee. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
9
9
years of professional experience
Work History
Office Assistant / Case Manager
Quinlin Kershaw & Fanucchi Law Office
01.2020 - Current
- Greeted visitors
- Direct each caller to the appropriate staff
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Scheduled meetings and prepared conference rooms
- Organized supply rooms, stocking areas of the office and kitchen area
- Answered and directed incoming calls using multi-line telephone system
- Maintained daily calendars, set appointments with clients.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
CASHIER
7 Eleven
01.2016 - 01.2020
- Accepted cash and credit card payments, issued receipts and provided correct change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Tracked company inventories, moved excess stock and arranged products to improve sales
BEHAVIORAL YOUTH COUNSELOR
STARS BHG
01.2016 - 01.2017
- Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities
- Assessed and evaluated client needs to deliver appropriate level of care in treatment continuum
- Attended insightful in-service training, workshops, seminars and other learning experiences to develop and maintain professional and clinical skills
- Responded to crisis situations when severe mental health and behavioral issues arose
- Developed comprehensive treatment plans for patients diagnosed with various conditions
- Scheduled recurring service appointments to provide client care
- Screened clients with emphasis placed on mental health, addiction severity and co-occurring disorders
Education
High School Diploma -
Fresno High School
Fresno, CA06.2014
Skills
- Bilingual - Spanish
- Multitasking and prioritization
- Multi-line telephone skills
- Friendly, positive attitude
- Sensitive material handling
- Database organization
- Clerical duties
- File Maintenance
Timeline
Office Assistant / Case Manager
Quinlin Kershaw & Fanucchi Law Office
01.2020 - Current
CASHIER
7 Eleven
01.2016 - 01.2020
BEHAVIORAL YOUTH COUNSELOR
STARS BHG
01.2016 - 01.2017
High School Diploma -
Fresno High School
Similar Profiles
Vanessa HernandezVanessa Hernandez
Legal Assistant at Quinlan Kershaw & Fanucchi LLPLegal Assistant at Quinlan Kershaw & Fanucchi LLP
Meagan WilsonMeagan Wilson
Deputy Sheriff at Kershaw County Sheriff's OfficeDeputy Sheriff at Kershaw County Sheriff's Office
MARK BRYAN VILLAPANDOMARK BRYAN VILLAPANDO
DRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law OfficeDRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law Office
JOSEPH M MORAJOSEPH M MORA
Executive Administrative Assistant at MORAMAX, Inc. Accounting and Human Resource Mgmt.Executive Administrative Assistant at MORAMAX, Inc. Accounting and Human Resource Mgmt.
May MoraMay Mora
Medical Assistant at United Health CentersMedical Assistant at United Health Centers