Lilia Johnston-Herrera
La Puente
Summary
Reliable Medical Support professional with 3 years of experience in Athletic Training Environment environment. Expertly assist with office operations and physician support by gathering patient information, first-aid care and rehabilitation. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
4
4
years of professional experience
Work History
Store Associate
Micheals Arts And Crafts
08.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Participated in training sessions to stay updated on product information and company policies.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Collaborated with team members to execute promotional events, leading to increased sales.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
Store Associate
Basurita Coqueta
03.2024 - 10.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sports Medicine Assistant
Edgewood Highschool - Tabitha Geres
08.2021 - 06.2023
- Developed strong rapport with athletes, fostering trust that contributed to successful injury management outcomes.
- Provided timely first aid treatments during competitions, minimizing the impact of injuries on athlete performance.
- Assisted in injury prevention through conducting thorough assessments and implementing individualized exercise programs.
- Tested and measured patients' strength, motor development and function, sensory perception, functional capacity and respiratory and circulatory efficiency.
- Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Tracked and evaluated patient progress with respect to treatment goals.
- Observed patient safety, risk management, and infection control policies and procedures.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Implemented injury prevention strategies by analyzing biomechanics and identifying areas of weakness or imbalance in athletes'' movements.
Education
High School Diploma -
Edgewood Highschool
West Covina06-2023
Skills
- Team collaboration
- Active listening techniques
- Flexible schedule adaptability
- Relationship building
- Patience and empathy demonstration
- Team leadership
- Safety oversight
- Effective communication
- Emergency response
- Attention to detail
- Creative thinking
- Excellent written and verbal communication
- Ability to lift 40 pounds
- Friendly and helpful
- Attention to detail focus
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Micheals Arts And Crafts
08.2024 - Current
Store Associate
Basurita Coqueta
03.2024 - 10.2024
Sports Medicine Assistant
Edgewood Highschool - Tabitha Geres
08.2021 - 06.2023
High School Diploma -
Edgewood Highschool
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