Hi, I’m
LILIA P. JAVIER
Moncton,NB
Summary
Dedicated professional seeking a full-time position to support a family while continuously developing new skills. Committed to applying acquired knowledge through hands-on experience, fostering growth and adaptability in a dynamic work environment. Eager to contribute positively to team objectives and drive organizational success. Passionate about leveraging skills to meet challenges head-on and achieve shared goals.
Overview
13
years of professional experience
Work History
Tambayan Cafe
Assistant Store Manager
04.2025 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Capital One
Customer Relations Agent
01.2018 - 01.2021
Job overview
- Provided Customer service to card member
- Updated customer records in a timely manner
- Send Credit card requested to client
- Assisted customer account related inquiries
- Collaborated with team members to achieve monthly customer satisfaction targets consistently.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed advice to customers seeking guidance or alternatives.
- Managed escalated customer complaints, ensuring satisfactory resolutions while maintaining professionalism at all times.
- Strengthened customer loyalty by delivering personalized service and timely followups.
- Documented customer interactions accurately in the CRM system to ensure seamless follow-up processes.
- Reduced call wait times by efficiently handling high volumes of inbound calls from customers seeking assistance or information.
- Maximized customer retention with attentive service and proactive issue resolution.
NCO Financial System Inc.
Collector – Agent
01.2015 - 01.2016
Job overview
- Managed and completed collection duties
- Updated customer records in a timely manner
- Processed Skip tracing duties
- Offered financial aid plan and follow up payments from customer
Rogers Communication Inc.
Customer Service Agent
01.2013 - 01.2015
Job overview
- Offered customers new services
- Provided information regarding products
- Offered best solutions to customers complaints, while adhering to company policies
- Answered customer inquiries regarding products, services, invoices
- Completed note taking on customer’s account in timely manner
- Completed various seminars to enhance customer service skills
Education
CDI Colleges
Diploma from Accounting and Payroll
07-2018
Lyceum of Batangas
Bachelor of Computer Science and Information Technology
03-1999
Skills
- Critical thinking and analysis
- Client relations management
- Store operations management
- Attention to detail
- Staff supervision
- POS systems operations
- Upselling and cross selling
- Transaction processing
- Order management
- Microsoft Office Suite
- Quickbooks
- Pivot tables
- Cash auditing
- Teamwork and collaboration
Languages
English
Timeline
Assistant Store Manager
Tambayan Cafe
04.2025 - Current
Customer Relations Agent
Capital One
01.2018 - 01.2021
Collector – Agent
NCO Financial System Inc.
01.2015 - 01.2016
Customer Service Agent
Rogers Communication Inc.
01.2013 - 01.2015
CDI Colleges
Diploma from Accounting and Payroll
Lyceum of Batangas
Bachelor of Computer Science and Information Technology
Payroll Practicum -Seneca College
Completed practicum for a full payroll cycle using ADP payroll system.
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