Lili Rugman
Barrie,ON
Summary
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
4
4
years of professional experience
Work History
Team Leader
Mcdonalds
08.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of Number members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School -
Ontario Virtual School
Toronto 09.2020
Skills
- Evaluating Employee Work
- Attention to Detail
- Giving Constructive Feedback
- Cash Register Operations
- Issue Resolution
- Verbal and Written Communication
- Work Planning and Prioritization
- Staff Training
- Shift Checklists
- Effective Customer Service
- POS Inventory System Operation
- Leading Employees
- POS Transactions
- Motivational Leadership
Accomplishments
- Supervised team of staff members.
Timeline
Team Leader
Mcdonalds
08.2020 - Current
High School -
Ontario Virtual School
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