Lileia Silvaggio
Winnipeg,ON
Summary
Dynamic professional with a proven track record in customer engagement, content creation and team collaboration. Experience with stepping into roles and driving positive change. Adept at building relationships and resolving issues, I thrive in fast-paced environments, driving impactful results.
Overview
3
3
years of professional experience
Work History
Vice President External Affairs
Kappa Alpha Theta, Gamma Epsilon
London, Ontario
01.2025 - Current
- Work alongside the executive team, comprised of nine other members, to effectively run a chapter of 150 girls.
- Make executive decisions for the better interest of chapter.
- Overseeing the External Affairs Cabinet including the Online Media Director, Alumni Relations Director, Fundraising Director, Service Director and Merchandise Chair.
- Act as a representative for the chapter for weekly meeting with advisors from HQ and our alumni chapter in Toronto.
Assistant Medical Administrator
HSC Neurosurgery Clinic
Winnipeg, Manitoba
06.2024 - 08.2025
- Managed front desk operations such as greeting patients and managing mail flow.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created over 300 patient charts to be faxed, scanned and sorted.
- Filed and sorted medical files and letters and organized various papers and packages.
Fundraising Director
Kappa Alpha Theta, Gamma Epsilon
London, Ontario
01.2024 - 01.2024
- Collaborated and communicated with the other 25 officers in our chapter to discuss chapter events, issues and interests.
- Successfully planned and executed three fundraising events to raise over $10,000 for the Canadian Mental health Association, Boys and Girls Club of London, Court Appointed Special Advocates and the Kappa Alpha Theta Foundation.
- Collaborated with venues, charities, Theta HQ and other Greek organizations on campus to successfully plan our chapter's fundraising events.
Online Media Manager
TumLove
Remote
03.2023 - 01.2024
- Filmed, edited and posted daily content across Instagram, TikTok, Facebook and YouTube platforms.
- Managed relationships with influencers and customers via social media.
- Developed a content schedule to plan around product drops and re-stocks.
- Built and maintained company image, brand and identity.
- Developed original content concepts based on market trends and audience preferences.
- Monitored competitors' activities on social media platforms.
- Identified target audience and developed optimized content plans to engage and interest individuals.
Customer Service Representative
TumLove
Remote
04.2023 - 06.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
Online Media Creator
FORM Fitness
Winnipeg, Manitoba
02.2022 - 02.2023
- Created content across multiple platforms, including video, audio, and written formats.
- Planned a content day and successfully shot, recorded and edited content for social media and advertisement purposes.
- Collaborated closely with team members of FORM Fitness to create social media posts and stories.
Education
Bachelor of Arts - English Language And Literature
Western University
London, ON06-2027
Diploma -
Royal Winnipeg Ballet Professional Division
Winnipeg, MB06-2023
High School Diploma -
University of Winnipeg Collegiate
Winnipeg, MB06-2023
Skills
- Content creation
- Social media management
- Video editing
- Customer engagement
- Communication skills
- Critical thinking
Accomplishments
- Neen Hodgins National Entrance Scholarship - Western University (2023)
- Royal Winnipeg Ballet Arlene Minkhorst Scholarship (2021)
- Royal Winnipeg Ballet Alumni Scholarship (2022)
- Grade 9 Collegiate Silver Medal (2020)
- The Collegiate Award for Academic Excellence (2020, 2021, 2022, 2023)
- Bronze, Silver and Gold Levels of the Duke of Edinburgh Award
- Bronze Medallion, Bronze Cross, Bronze Star
Timeline
Vice President External Affairs
Kappa Alpha Theta, Gamma Epsilon
01.2025 - Current
Assistant Medical Administrator
HSC Neurosurgery Clinic
06.2024 - 08.2025
Fundraising Director
Kappa Alpha Theta, Gamma Epsilon
01.2024 - 01.2024
Customer Service Representative
TumLove
04.2023 - 06.2023
Online Media Manager
TumLove
03.2023 - 01.2024
Online Media Creator
FORM Fitness
02.2022 - 02.2023
Bachelor of Arts - English Language And Literature
Western University
Diploma -
Royal Winnipeg Ballet Professional Division
High School Diploma -
University of Winnipeg Collegiate
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