Summary
Overview
Work History
Education
Skills
hobbies
References
Education
Languages
Timeline
Generic

Lilea Ward

St. Catharines,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Restaurant Server

Korean BBQ Town
11.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Certified Babysitter

Self-employed
06.2020 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy, age-appropriate snacks and meals for 2 or more children.
  • Communicated positively with children and guardians.
  • Assisted with light housekeeping duties as well as running errands.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Increased foot traffic at the event by 15%.

Volunteer

Lazara Beauty Supply
08.2022 - 09.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

High School Diploma -

Laura Secord Secondary School
07.2025

Child Care

St, Johns Ambulance
06.2021

Skills

  • Conflict Resolution
  • Child Safety
  • Babysitting
  • Television Promotion
  • First Aid
  • Child CPR
  • Time Management
  • Paying Bills
  • Computer Use
  • Following Directions
  • Housekeeping and Cleaning
  • Punctual
  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service

hobbies

Reading

Writing

Walking

Swimming

Music

The Arts

References

Available upon request.

Education

St. Catharines, ON,St. Catharines, ON

Languages

English
Professional Working

Timeline

Restaurant Server

Korean BBQ Town
11.2023 - Current

Volunteer

Lazara Beauty Supply
08.2022 - 09.2022

Certified Babysitter

Self-employed
06.2020 - Current

Child Care

St, Johns Ambulance

High School Diploma -

Laura Secord Secondary School

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Lilea Ward