Lilah Policicchio
Pentction
Summary
Dynamic Key Holder at Pet Valu with a proven track record in cash handling accuracy and customer satisfaction. Expert in training and mentoring staff, enhancing workplace safety, and executing promotional planning. Successfully resolved customer complaints, fostering loyalty and trust within the community. Committed to maintaining an organized and efficient store environment.
Overview
4
4
years of professional experience
Work History
Key Holder
Pet Valu
09.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Veterinary Receptionist
Brytann Youngberg
08.2021 - 08.2022
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
Education
High School Diploma -
Princess Margret Secondary School
Penticton, BCSkills
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Staff training and development
- Promotional planning
Languages
English
Elementary
Timeline
Key Holder
Pet Valu
09.2022 - Current
Veterinary Receptionist
Brytann Youngberg
08.2021 - 08.2022
High School Diploma -
Princess Margret Secondary School
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