Lila Maerov
Toronto,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pet expert/salesperson
Delta Bosley's by Pet Valu
12.2022 - Current
- By completing all training, I achieved a pet expert award to confirm my knowledge of small animals, dogs and cats so that customers receive the correct information that pertains to their pets
- Ensured positive customer experiences by freshly packing each package in the store to provide the best and most holistic meals for their pets.
Server
Delta - Bandra Cafe
10.2021 - 08.2022
- Provided excellent customer service by connecting with clients and ensuring a good experience
- Maintained the cleanliness of food by ensuring that the kitchen was regularly cleaned and that all employees engaged in cleaning tasks.
Salesperson
Delta Cobs Bread
04.2021 - 10.2021
- Organized the store in the morning with freshly baked treats to ensure the bakery followed food safety guidelines
- Ensured all dough was ready for baking the next day by preparing and mixing multiple doughs.
Education
High school diploma -
Delta - Seaquam Secondary
11.2023
Skills
- Bilingual in French and English
- Interpersonal and communication skills
- Leadership skills
- Knowledgeable in animal life
Certification
- Food Safe Level 1 (2020)
- CPR Course (2018)
- Canadian Red Cross Babysitting Course (2018)
- Bosley's cat, dog, and small animal expert (2023)
Volunteer Experience
- Activity Leader, Vancouver - KidSafe Projects, 03/2020, 06/2020, Taught 40 children basic household/self-care tasks by creating engaging, cooperative activities to improve their future, Ensured each family in our community had enough food by providing a community food bank during Covid-19
- Co-leader, North America - Habonim Dr'or North America, 10/2020, Present, Strengthened the members' cultural knowledge and ideas about diversity by facilitating events based on Jewish holidays or education around Israel
Hobbies and Interests
- Mountain biking and skiing
- Philosophy books
- Crocheting and sewing
Languages
English
Native or Bilingual
French
Full Professional
Honours undergraduate candidate for International Development studies at the University of Toronto
Rigorous work ethic. Growth and development as a person on a national and international scale.
Timeline
Pet expert/salesperson
Delta Bosley's by Pet Valu
12.2022 - Current
Server
Delta - Bandra Cafe
10.2021 - 08.2022
Salesperson
Delta Cobs Bread
04.2021 - 10.2021
High school diploma -
Delta - Seaquam Secondary
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