Lila Kotaki
Toronto,Canada
Summary
Luxury retail leader and beauty sales specialist with a demonstrated ability to exceed sales targets, cultivate loyal client portfolios, and drive brand growth through relationship-based selling. Experienced in event execution, vendor collaboration, and compliance within high-performance environments. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
The Hellenic Initiative Canada
01.2025 - 12.2025
- Directed operations and revenue-generating initiatives, enhancing organizational sustainability.
- Managed daily operations, facilitating effective community engagement initiatives.
- Developed committee reports, tracked KPIs, and provided strategic recommendations to executive leadership.
- Executed marketing and fundraising events, increasing engagement and fostering repeat participation.
- Ensured compliance with privacy and regulatory standards.
Store Manager
Wuxly
10.2023 - 03.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Executed in-store marketing initiatives and seasonal events to increase foot traffic and enhance brand visibility.
- Managed inventory tracking and conducted physical inventory counts to ensure accuracy and reduce loss.
- Created and managed weekly work schedules for store personnel to optimize coverage and meet customer demand.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Trained and mentored team members to enhance customer service skills.
Counter Manager
Nordstrom
11.2021 - 06.2023
- Surpassed sales targets by 20%+ through personalized consultations.
- Developed relationships with clients, fostering loyalty through exceptional service.
- Built and maintained a loyal personal client base.
- Implemented store policies to maintain a high standard of customer service.
- Managed inventory to ensure optimal stock levels and reduce losses.
- Attracted new clients through brand promotion and sales marketing practices.
- Recorded sales data and processed special orders to meet customer needs.
- Operated cash register, handling transactions, and organizing financial documentation.
- Collaborated with other departments within the organization on special projects.
Education
J.D. - Law
National And Kapodistrian University of Athens
Athens,Greece09-2016
Master's in International Business Law - International Business Law
York University Osgoode Hall Law School
TorontoSkills
- Operations management
- Inventory management
- Policy implementation
- Revenue generation
- Sales Strategy & Target Achievement
- Compliance adherence
- Customer loyalty
- Luxury clienteling
- Visual Merchandising & Floor Standards
Languages
- Greek
- French
- English, Fluent
- Greek, Native
- French, Fluent
Languages
English
Full Professional
French
Professional
Greek
Native/ Bilingual
Certification
Member of the Bar Association of Athens since 2019
Timeline
Operations Manager
The Hellenic Initiative Canada
01.2025 - 12.2025
Store Manager
Wuxly
10.2023 - 03.2024
Counter Manager
Nordstrom
11.2021 - 06.2023
J.D. - Law
National And Kapodistrian University of Athens
Master's in International Business Law - International Business Law
York University Osgoode Hall Law School