Niloofar Khodadadkani
Vancouver,BC
Summary
Proven Customer Service Representative at Aryan Kimiya Tak, adept in conflict resolution and problem-solving, enhanced customer loyalty through empathetic complaint handling and skilled upselling. Excelled in critical thinking and customer relations, contributing significantly to sales growth. Maintained professionalism in high-stress situations, ensuring customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Aryan Kimiya Tak
08.2017 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science - Civil Engineering
Tehran University
Iran, Tehran05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Complaint Handling
Languages
English
Elementary
Persian
Native or Bilingual
Timeline
Customer Service Representative
Aryan Kimiya Tak
08.2017 - 03.2024
Associate of Science - Civil Engineering
Tehran University
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