Summary
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Lila Cavalheiro

Innisfil,ON

Summary

Dynamic and reliable student with experience excelling in customer service and effective multitasking. Recognized for training new staff and enhancing guest experiences through warm interactions and attention to detail. Proven ability to manage reservations and maintain a clean, welcoming dining environment while supporting team collaboration.

Work History

Hostess/Busser

Pür & Simple
Barrie, ON
06.2025 - Current
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting and seating guests and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Cleared, sanitized and reset tables for next guests, thanked guests and invited them back upon completion of visit.

Education

Grade 11 Honour Role

Nantyr Shores Secondary School
Innisfil, ON

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Quick learner
  • Cleaning and sanitation
  • Greeting guests
  • Table bussing
  • Seating arrangements
  • Dining area maintenance
  • Server support
  • Reservation management
  • Menu presentation
  • Calm demeanor

Hobbies

Keeping active by skating, working out, and swimming. In my spare time I also enjoy doing art and spending time with family and friends.

References

Available Upon Request

Timeline

Hostess/Busser

Pür & Simple
06.2025 - Current

Grade 11 Honour Role

Nantyr Shores Secondary School
Lila Cavalheiro