Dynamic customer service professional with extensive food and beverage experience at SaskGaming Corporation, excelling in cash handling and alcohol awareness. Proven ability to enhance guest satisfaction through exceptional service and effective teamwork. Recognized for maintaining a clean and organized bar environment while managing high-pressure situations with professionalism.
Overview
19
19
years of professional experience
Work History
Cocktail Server
SaskGaming Corporation (Casino Regina)
Regina, SK
08.2006 - Current
Provide exceptional customer service in fast-paced casino environment.
Deliver prompt beverage and food service to enhance guest satisfaction and gaming experience.
Manage cash transactions accurately, ensuring proper handling of payments and tips.
Maintain clean and organized bar area.
Maintain accuracy and efficiency when processing sales transactions.
Adapt to fast-paced environment, maintaining high-quality service during rush hours and special events.
Monitor patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
SaskGaming Corporation (Casino Regina)
Regina, SK
09.2022 - 09.2023
Crafted and served a diverse range of cocktails and beverages, ensuring high-quality customer satisfaction.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Mixed and served both alcoholic and non-alcoholic drinks for patrons and servers by following standard receipts and procedures.
Customer Service Representative
Winners & HomeSense
Regina, SK
01.2006 - 08.2006
Responded to customer requests for products, services, and company information.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.