Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lila Alexson

Summary

Dynamic customer service professional with extensive food and beverage experience at SaskGaming Corporation, excelling in cash handling and alcohol awareness. Proven ability to enhance guest satisfaction through exceptional service and effective teamwork. Recognized for maintaining a clean and organized bar environment while managing high-pressure situations with professionalism.

Overview

19
19
years of professional experience

Work History

Cocktail Server

SaskGaming Corporation (Casino Regina)
08.2006 - Current
  • Provide exceptional customer service in fast-paced casino environment.
  • Deliver prompt beverage and food service to enhance guest satisfaction and gaming experience.
  • Manage cash transactions accurately, ensuring proper handling of payments and tips.
  • Maintain clean and organized bar area.
  • Maintain accuracy and efficiency when processing sales transactions.
  • Adapt to fast-paced environment, maintaining high-quality service during rush hours and special events.
  • Monitor patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bartender

SaskGaming Corporation (Casino Regina)
09.2022 - 09.2023
  • Crafted and served a diverse range of cocktails and beverages, ensuring high-quality customer satisfaction.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons and servers by following standard receipts and procedures.

Customer Service Representative

Winners & HomeSense
01.2006 - 08.2006


  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Thom Collegiate
Regina
06-2003

Skills

  • Food and Beverage service
  • Alcohol awareness
  • Transactions and Cash handlings
  • Food handling standards
  • Point of sale service
  • Team player
  • Menu memorizations and presentations
  • Order accuracy and delivery

Timeline

Bartender

SaskGaming Corporation (Casino Regina)
09.2022 - 09.2023

Cocktail Server

SaskGaming Corporation (Casino Regina)
08.2006 - Current

Customer Service Representative

Winners & HomeSense
01.2006 - 08.2006

High School Diploma -

Thom Collegiate

Similar Profiles

CREATE PROFILE
Lila Alexson