Liji Anna Jiji

• Created weekly schedules for waitstaff based on projected business volume.
• Supervised day-to-day activities of waitstaff team members in order to ensure
  efficient workflow and timely completion of tasks.
• Ensured prompt delivery of food orders to Residence while adhering to quality
  control guidelines.

• Greet and seat guests on a regular basis.

Operated cash register and credit card machine to process guest payments.

• Assist with cleaning and arranging tables at beginning and end of the shift.
• Assist with accommodations for elderly and disabled guests.
• Inform guests about food ingredients and preparation time.
• Prepared and arranged appetize ingredients for line cook.

• Maintained files and filing, keeping sensitive information confidential.
• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
• Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
• Compiled and entered data into various databases to ensure accuracy and completeness.
• Maintained office inventory by assisting with supply orders.
• Used Microsoft Office Suite to create and revise documents and presentations.
• Maintained calendars and schedules to set appointments for management team.
  

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Responded to telephone inquiries and complaints following standard operating procedures.