Lija Varghese
London,ON
Summary
Efficient and knowledgeable computer support team member accustomed to independently evaluating and solving range of technical issues. Trained in software, hardware and networking problems. Quickly troubleshoots concerns and diagnose root causes.
Overview
1
1
year of professional experience
Work History
IT Technical Support Specialist
Infoniks Systems PVT LTD
06.2019 - 06.2020
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Education
Post Graduate Diploma - Business Analysis
Fanshawe College of Applied Arts And Technology
London, ON04.2022
Post Graduate Diploma - Software And Information Systems Testing
Fanshawe College of Applied Arts And Technology
London, ON04.2021
Bachelor of Science - Bachelors in Comuputer Application
Rajagiri College of Management And Applied Science
Kerala, India04.2019
Skills
- Hardware Installation and Configuration
- Technical Support
- Operating System Support
- Systems Analysis
- Software diagnosis
- Database Administration
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
IT Technical Support Specialist
Infoniks Systems PVT LTD
06.2019 - 06.2020
Post Graduate Diploma - Business Analysis
Fanshawe College of Applied Arts And Technology
Post Graduate Diploma - Software And Information Systems Testing
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Bachelors in Comuputer Application
Rajagiri College of Management And Applied Science
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