Liisa Tuokko
Brantford,ON
Summary
Dedicated part-time Dispatcher offering over 25 years of customer service years of experience. Excellent skills in clear and professional team and customer communication. Eager to transition to a full time role to continue to assist the Brantford Lift team and management in providing excellent transportation services.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Part Time Dispatcher -Brantford Lift
City of Brantford
Brantford
11.2023 - Current
- Utilized software systems to streamline movement, planning, and scheduling for efficient dispatch operations.
- Reviewed routes and adjusted plans based on daily traffic and weather conditions to ensure timely service
- Demonstrated strong customer service skills by effectively addressing customer inquiries and resolving issues.
- Maintained daily service records, entered data in order to track statistical data
Conventional Transit Operator
Guelph Transit
Guelph, Canada
07.2018 - Current
- Operated bus in compliance with transit routes and schedules, ensuring timely and safe passenger transport
- Provided excellent customer service to the riders and assisted them in getting to correct routes and platforms both at transit hubs and to locations around the city
- Collected fares and transfers; educated the public regarding fare systems and document and report all incidents
- Conducted pre-trip vehicle inspections for safety compliance.
- Communicated with dispatch regarding route changes or delays.
- Addressed passenger concerns and resolved issues promptly.
- Collaborated with team members to ensure efficient service delivery.
- Monitored traffic conditions on assigned route and adjusted schedule accordingly.
Part-time Mobility Operator and Dispatcher
Guelph Mobility
Guelph, Canada
02.2012 - 07.2018
- Excellent knowledge of city streets and business locations in the Contributed to city-wide transportation efficiency in the City of Guelph.
- Greeted customers, collected fares, and transported them to destinations efficiently and on time
- Facilitated effective communication with customers to address their needs., lead hand, Managed communication with dispatchers to optimize service delivery., Provided guidance to operators for efficient trip management. and Coordinated with mobility supervisors to enhance service efficiency.
- Employed AVL system for real-time monitoring of vehicle movements., Communicated via radio to relay important information to the team., Employed Google Maps to assist in trip navigation and planning. to provide support and guidance to the mobility operators
- Operate multi line phone system to schedule customer trip requests; manage customer complaints and concerns, as well as communicating with transit staff & management
- Coordinated booking of customer trips through various booking systems. through the booking systems including Trapeze
- Received and processed new client applications and input data.
- Gathered and organized fare data for accurate reporting. and trip information for daily and weekly reporting
School Bus Operator
Sharp Bus Lines Ltd.
Brantford, Canada
05.2010 - 02.2012
- Safely transport students on a pre-determined route
- Earned 'B' Class license through successful completion of required training
- Transported students safely along designated routes, ensuring timely arrivals and departures
- Conducted thorough pre and post-trip inspections to ensure vehicle safety and compliance
- Recorded fuel consumption and service hours accurately to maintain operational efficiency
Education
Class BZ Drivers License -
Guelph, OntarioNursing - Level 1 -
Mohawk College
Hamilton, ON 09.1999 - 04.2000
Developmental Service Worker -
Confederation College
Thunder Bay, OntarioSkills
- Route planning
- Dispatch software
- Traffic monitoring
- Vehicle inspection
- Data entry
- AVL system operation
- Fare collection
- Traffic management
- Effective communication
- Multitasking and organization
- Attention to detail
- Verbal and written communication
- Customer service
Timeline
Part Time Dispatcher -Brantford Lift
City of Brantford
11.2023 - Current
Conventional Transit Operator
Guelph Transit
07.2018 - Current
Part-time Mobility Operator and Dispatcher
Guelph Mobility
02.2012 - 07.2018
School Bus Operator
Sharp Bus Lines Ltd.
05.2010 - 02.2012
Nursing - Level 1 -
Mohawk College
09.1999 - 04.2000
Class BZ Drivers License -
Developmental Service Worker -
Confederation College