Liisa Ratsep

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
• Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
• Established effective communication channels, fostering strong relationships between team members and departments.
• Streamlined operations processes for increased efficiency and enhanced customer experiences.
• Assisted in recruiting, hiring and training of team members.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

I began my career at Fairmont Hotels and Resorts in Jasper Alberta as a Housekeeper. Over the course of 8 years I was able to work my way through various positions within the hospitality industry including Front desk, Golf Administration, Accounting, Food and Beverage Coordinator for the Palliser in Calgary AB, and finally as a Sales Manager in St. Andrews Scotland.

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.