Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
Additional Information
Generic

Liisa Neges

Uxbridge

Summary

Dynamic office management and administration professional with a proven track record of enhancing productivity, efficiency, and service quality across diverse environments. Recognized for dependability and ethical leadership, combining advanced organizational skills with strong technical and business acumen to drive operational excellence. Expertise in directing teams and implementing effective employee motivational strategies while ensuring compliance with industry best practices and regulatory requirements. Results-oriented leader with a keen analytical approach to business planning, adept at resolving day-to-day challenges and fostering a culture of continuous improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Manager

Reachview Village Nursing Home
05.2022 - Current
  • Lead the administrative team to deliver seamless and quality services for residents, families, and employees.
  • Process and verify invoices, payments, and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.
  • Handle payments from families and all queries concerning billings from residents and/or families; manage resident intake, setup, ongoing billing, collections, and discharges.
  • Demonstrate creativity and an innovative approach to resident-centered care.
  • Monitored and evaluated personnel performance to complete annual reviews.
  • Fulfill financial functions, including responsibility for accounts receivable and payroll preparation.
  • Responsible for conducting investigations regarding allegations of abuse and staff grievances
  • Responsible for the admission process and round table for all new residents
  • Joint Occupational Health and Safety Committee Co-chair
  • Worked with the legal team to achieve Pay Equity.
  • Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

General Office Manager

Ehatare Retirement and Nursing Home
04.2012 - 05.2023
  • Responsible for all HR-related questions from staff and managers
  • Maintain and update resident and employee census records.
  • Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective recruitment and onboarding best practices, and manages end-to-end recruitment processes while coordinating new hire packages.
  • Coordinated scheduling for nursing staff, enhancing patient care delivery and service continuity.
  • Create resident and family satisfaction surveys based on Ministry requirements and input from Residents' Council.
  • Joint Occupational Health and Safety Committee Co-chair
  • Accountable for staff educational activities to ensure staff are compliant with RHRA, Ministry of Labour, and MOHLTC regulations

Programmer/Analyst

Liisa Lambur-Neges, Dinamic ERP
03.2008 - 08.2009
  • Worked with MS Dynamics NAV
  • Worked closely with clients in identifying their needs
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Provided quality control for coworkers

Education

Certificate - Human Resource Management

York University
07.2023

Diploma - Healthcare Administration

CHA/Healthcare Canada
10.2022

Diploma - Programmer Analyst / Web Developer - With Honors

CDI College
03.2008

Math Accounting - undefined

University of Waterloo
Waterloo, ON
08.1989

Skills

  • Strong interpersonal skills
  • Organizational leadership
  • Proficient in written communication
  • Strong expertise in MS Office
  • Effective team collaboration
  • Budget oversight
  • Client support
  • Workforce coordination
  • Effective documentation practices
  • Advanced scheduling skills
  • Collaborative decision-making
  • Relationship management

Accomplishments

  • Collaborated with team of 3 in the Southbridge transition.
  • Health & Safety Employer co-chair for 8 years

Languages

Fluent in English (spoken and written), and Estonian

Affiliations

A highly focused and results-oriented manager with demonstrated ability to fulfill human resource, financial and staff education functions. A proactive, deadline-driven, and reliable leader able to identify goals and priorities and resolve issues in initial stages. Proven ability to use creativity and innovation in approach to resident-centered care and a willingness to step in an assume additional duties outside the scope of responsibilities. Possess a working knowledge of ORCA policies, RHRA and MOHLTC regulations, and accounting systems. Excellent written and verbal communication skills in both English and Estonian.

Certification

  • 2017-05 JHSC Certified
  • 2017-10 WSIB Small Business H&S Training

Timeline

Business Manager

Reachview Village Nursing Home
05.2022 - Current

General Office Manager

Ehatare Retirement and Nursing Home
04.2012 - 05.2023

Programmer/Analyst

Liisa Lambur-Neges, Dinamic ERP
03.2008 - 08.2009

Diploma - Healthcare Administration

CHA/Healthcare Canada

Diploma - Programmer Analyst / Web Developer - With Honors

CDI College

Math Accounting - undefined

University of Waterloo

Certificate - Human Resource Management

York University

Additional Information

Registrar for the Estonian Children's Camp and responsible for admissions upon arrival at camp (2015-2021)

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Liisa Neges