Liisa Melgin
West Kelowna,BC
Summary
Hardworking employee, enthusiastic and pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Quick to learn, organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over 20 years experience in customer service through hospitality, administrative & labour sectors.
Overview
14
14
years of professional experience
Work History
Sales Coordinator/Administration
Anodyne Electronics Manufacturing Inc
09.2018 - Current
- Greeting clients, answering incoming calls & transferring to appropriate departments.
- Filling, scanning & data entry.
- Booking flights, car rentals & accommodation.
- Ordering food for company events.
- Process customer sales orders, for the manufacture of avionic products; radios, digital audio systems, avionics consoles and loud speaker systems.
- Inform customer of delays or issues with their order & update any changes.
- Provide customer with order confirmations & shipping information.
- Invoicing of orders.
- Communication through emails, daily updating of orders through computer software (Syspro).
- Assisted procurement department with ordering of parts/supplies for the manufacturing of products.
- Received in repairs through the repair department & issued RMA's to customers for any damaged products.
- Issue NDA agreements to customer for loaner products, while their unit was being repaired.
- Part of the Health & safety committee, organized/updated SDS sheets throughout the building.
AST (Aircraft Services Trainee)
KF Aerospace
11.2017 - 09.2018
- Worked on various private, cargo and passenger planes. Including Air Canada, West Jet, Swoop, Flair & Icelandair.
- Removal & re-installation of interior fixtures, such as seats, partitions, lavatories and galleys.
- Removal of old/ damaged wall paper & re-application.
- Removal, inspection and repair of aircraft interior components, including floor board panels.
- Washing, grooming and interior detailing of planes.
- Application of CPC (corrosion prevention control) and other chemicals.
- Use of chemical sprayers, pressure washers & exterior cleaning of aircraft.
- Operation of scissor lift, genie boom, fork lift & ride on sweeper.
- Unloading of cargo from Convair airplanes.
(Supervisor) Landscaping Maintenance
Para Space Landscaping Inc
03.2010 - 07.2016
- I would oversee daily operations, my crew would consist of (2-6) people, various tasks were provided & I would set clear expectations, ensuring smooth workflow and timely completion of each assigned task.
- Performed general lawn care, mowing, line & blade edging. Use of blower throughout various hardscapes.
- Leaf clean up, collection of piles, clean up of street curbs & common areas of property.
- General weeding in common areas, application of acidic acid to crack weeds in pavers & pathways.
- Pruning of various trees and shearing of hedges.
- Installation of new plant material, annuals, perennials, bulbs, misc hedges & trees.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Report to Manager at end of each work day with a breakdown of tasks completed, time spent servicing each property & crew performance.
- Mentored newly hired employees on operating equipment safely & provided training manual to use for reference.
- Conducted performance evaluations for staff members, identifying areas of improvement.
- Equipment maintenance, blade changes to mowers & blade edger, filter replacements for blowers, blades & line edgers, sharpen hand snips, loppers and power shears.
- Assist crew with any first aid they required on site.
- Restock of company vehicle for grass seed, soil and other equipment and maintain cleanliness of interior & exterior of company vehicle.
Skills
- Data Entry
- Attention to detail
- Team collaboration
- Multitasking capabilities
- Organizational skills
- Strong Customer communication
- Fast learner
references
Anodyne Electronics: Marlena Klassen (HR Manager) PH: (250) 763-1088 ext 376
Para space: Kevin Carlson (Manager) PH: 604-786-8571
Timeline
Sales Coordinator/Administration
Anodyne Electronics Manufacturing Inc
09.2018 - Current
AST (Aircraft Services Trainee)
KF Aerospace
11.2017 - 09.2018
(Supervisor) Landscaping Maintenance
Para Space Landscaping Inc
03.2010 - 07.2016
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