Light Onedo

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

● Resolve issues professionally and courteously ensuring guests leave with a positive impression.
● Worked with the kitchen and other servers to accommodate special dietary requests or food allergies, ensuring guest satisfaction.

• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.

• Operate telephones
• File and maintain records
• Accounting software
• Provided Concierge level service to clients, managed busy phone lines, efficiently handled incoming calls, screening, forwarding, and accurately recording information, showcasing strong multitasking abilities in a well-organized manner. Tasks like keeping tabs on staff whereabouts and ensuring customers' comfortability, and using POS system.

• Controlled online customer support software (Podium)
• Coordinate with parts suppliers to ensure timely delivery.
• Data entry and managing information in the database. Coordinated ordering and stocking supplies. Provide information on services, pricing, policy and customer inquiries. Resolved guest complaints and confrontation in a positive way. Organized current inventories and spare inventory.

• Ability to anticipate clients' needs.
• Schedule appointments and update calendars
• Personal shopping and on the spot errands
• Handle billing invoicing, and payment.
• Maintained track of essential items ensuring they are brought where needed.
• Problem solved in emergency occurrences.