Liezle Nachor-Vargas
Red Deer,AB
Summary
Accomplished Insurance Broker from Ing And McKee Insurance, adept in workload management and clerical skills, enhanced customer satisfaction through proactive team collaboration and efficient problem-solving. Excelled in document analysis, ensuring compliance and privacy, while boosting referral business significantly. Continuously advanced professional knowledge, contributing to a culture of excellence and achievement.
Reliable Registry Agent dedicated to providing high level of support when corresponding and speaking with customers. Efficient professional skilled tackling multiple administrative tasks and remaining polished in all types of situations.
Overview
5
5
years of professional experience
Work History
Insurance Broker
Ing And McKee Insurance
01.2022 - 06.2024
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Worked closely with team members to share knowledge about emerging trends in the industry while fostering a collaborative work environment.
Registry Agent
One Stop Shop
04.2019 - 01.2022
- Proofread documents and made corrective changes to check compliance against registration requirements.
- Collaborated with team members to ensure consistency in service quality and adherence to procedures.
- Provided exceptional customer service, addressing concerns professionally and promptly resolving issues that arose during transactions.
- Assisted customers in completing required forms accurately, ensuring all documentation was completed correctly before submission.
- Enhanced overall efficiency by cross-training in other registry-related tasks, providing backup support for colleagues during peak periods or absences.
- Handled difficult situations calmly, demonstrating professionalism while resolving disputes or addressing customer complaints effectively.
- Stayed current on regulatory changes affecting vehicle registrations, attending workshops or seminars as needed for ongoing professional development.
- Enhanced communication with customers by providing clear and concise information on registration requirements and procedures.
- Safeguarded sensitive customer data by adhering to strict confidentiality policies and practices, ensuring the privacy of clients was protected at all times.
Education
No Degree - General Insurance And Risk Management of Technology
Alberta Insurance Association
Calgary, AB03.2019
Skills
- Proactive team player
- Driven
- Workload Management
- Clerical skills
- Data Verification
- Document analysis
Languages
English
Full Professional
Hiking and Reading
Hiking is my way of releasing my stress.
Reading is my way to learn, experience and travel to other places.
Timeline
Insurance Broker
Ing And McKee Insurance
01.2022 - 06.2024
Registry Agent
One Stop Shop
04.2019 - 01.2022
No Degree - General Insurance And Risk Management of Technology
Alberta Insurance Association
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