Summary
Overview
Work History
Education
Skills
Timeline
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LIEZL STA. ANA

Dieppe,NB

Summary

Seasoned customer service professional with over 15 years of experience delivering exceptional service in diverse environments. Known for strong communication skills, patience, and a proactive approach to problem-solving. Demonstrated expertise in managing customer interactions, ensuring safety and comfort, and working effectively in team settings. Proven ability to handle high-pressure situations with professionalism, receiving multiple awards for outstanding service. Seeking an entry-level position that offers opportunities for personal and professional growth, leveraging a background in hospitality, flight services, and administrative support.

Overview

20
20
years of professional experience

Work History

HR Administrator

Premium Group
Newbrunswick
06.2025 - 02.2026

Key Responsibilities

Recruitment Support

  • Post job openings on job boards and company platforms
  • Screen resumes and schedule interviews
  • Assist with new employee hiring documentation
  • Prepare offer letters and employment contracts

Employee Records & HR Administration

  • Maintain employee files and HR databases
  • Update employee information (address, contact details, job status)
  • Track employee attendance, leaves, and vacation balances

Onboarding & Orientation

  • Prepare onboarding documents for new hires
  • Conduct basic orientation sessions
  • Ensure required forms and policies are signed

Payroll & Benefits Support

  • Assist with payroll information (hours worked, changes, deductions)
  • Coordinate employee benefits enrollment
  • Respond to employee payroll or benefits questions

Compliance & Policies

  • Ensure company follows employment standards and labor laws
  • Maintain confidentiality of employee records
    Help implement HR policies and procedures6. HR Reporting
    Prepare HR reports such as:
    employee turnover
    attendance reports
    hiring statisticsRequired Skills & Qualifications




Flight Attendant / Stewardess

Emirates Airlines
DUBAI, UAE
09.2010 - 12.2019
  • Welcoming the customers during boarding, assisting them to their respected seats. Checked tickets and assisted passenger with storage of additional baggage.
  • Offer them all the available products on board to make them comfortable.
  • Checking passengers’ complaints with safety equipment and emergency procedures. Liaising with other staff, ensuring highest quality level of service at all times.
  • Handling reports to the purser for the defects in all cabins.
  • Reports any defects to the Purser so they can be rectified as soon as possible. Respect and protect company assets, the safety of colleagues and customers by immediately reporting any discrepancies, strange noises or smells, abnormal customer behavior, suspicious items to the nearest crew member so that this can be fully investigated. Ensured that passengers are well satisfied about the service through flight.

Executive Assistant to the Director of the Board

Khatib and Alami CEC
Sharjah, UAE
10.2007 - 10.2010
  • Handling Correspondence for the Deputy Director of Design.
  • Preparing Minutes of Meetings (MOM) and Work Programs.
  • Liaising with Clients and Shareholders.
  • Constructing Man-Hour Reports for the Architectural Department.

Data Entry Officer / Encoder

Convergys Information Management Company (Concentrix)
Quezon City, Philippines
03.2006 - 09.2007
  • Managing Incoming Documents: Organizing and processing incoming documents from clients, ensuring proper documentation and data entry into the system.
  • Updating Company Database: Entering and maintaining accurate data in the company’s main database, ensuring data integrity and timely updates.
  • Conducting Applicant Interviews: Administering initial interviews for data entry positions, assessing candidates’ skills and suitability for the role.
  • Resolving Data-Related Complaints: Addressing and resolving issues related to data entry or processing, providing solutions to enhance accuracy and service quality.

Education

Bachelor of Science - Tourism

Our Lady of Fatima University
QUEZON CITY, PHILIPPINES
01.2006

Business Administration - Management

Siena College
QUEZON CITY, PHILIPPINES
01.2005

Skills

  • Exceptional Customer Service: Proven ability to provide outstanding service, ensuring customer satisfaction and comfort
  • Effective Communication: Strong verbal and written communication skills, with experience interacting with people from diverse backgrounds
  • Team Collaboration: Ability to work proactively within a team, providing support and mentorship to colleagues
  • Problem-Solving: Skilled in managing and resolving customer complaints and handling emergency situations with composure
  • Safety and Compliance: Experience ensuring safety protocols and emergency procedures are followed to protect customers and team members
  • Multitasking: Capable of managing multiple tasks and responsibilities simultaneously while maintaining high service standards
  • Attention to Detail: Keen eye for detail in handling customer requests, safety checks, and administrative tasks
  • Technical Proficiency: Competent in using Microsoft Office tools and other relevant software
  • Cultural Sensitivity: Adept at interacting with individuals from various cultures and backgrounds, showing respect and understanding

Timeline

HR Administrator

Premium Group
06.2025 - 02.2026

Flight Attendant / Stewardess

Emirates Airlines
09.2010 - 12.2019

Executive Assistant to the Director of the Board

Khatib and Alami CEC
10.2007 - 10.2010

Data Entry Officer / Encoder

Convergys Information Management Company (Concentrix)
03.2006 - 09.2007

Business Administration - Management

Siena College

Bachelor of Science - Tourism

Our Lady of Fatima University
LIEZL STA. ANA