Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Liezl Ng

Stouffville,ON

Summary

Versatile professional with a background spanning managerial, customer service, and administrative roles. Proven track record of fostering team success, optimizing operation efficiency, and delivering excellent customer experiences. A collaborative and adaptable individual, seeking to bring valuable skills to contribute to a dynamic work environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Merchandise Coordinator/Key Holder

TJX Canada
01.2021 - Current
  • Direct and supervise day-to-day operations of the front end and sales floor for a high-volume $30 million location
  • Develop action plans with Management to enhance performance in underperforming departments and capitalize on high-performing areas
  • Collaborate cross-functionally with relevant individuals or teams to ensure compliance with company standards, policies, and merchandising guidelines
  • Contribute to the advancement of store operations by actively participating in collaborative initiatives during corporate visits, thereby elevating overall operations success
  • Foster a collaborative environment by providing guidance and mentorship to the merchandise team, ensuring alignment with company goals
  • Meticulously validate cash office procedures and daily financial reports, ensuring accuracy and compliance with accounting standards
  • Demonstrate a commitment to maintaining a secure and compliant environment through regular validation and safety initiatives
  • Assisted in coordinating pre-opening activities for three new combination stores, including inventory setup, merchandising, and staff training to ensure a smooth launch
  • Contributed to the recruitment process by actively participating in the selection and onboarding of new staff members
  • Consistently deliver prompt, courteous, and knowledgeable service to customers, contributing to positive customer experiences and satisfaction
  • Maintained a proactive and vigilant stance in consistently implementing and monitoring loss prevention measures to effectively reduce shrink

Manager

Mr. Sub
01.2008 - 01.2017
  • Led and managed all aspects of operations for a successful franchise, ensuring adherence to brand standards and customer satisfaction
  • Implemented and oversaw strategic inventory management practices to optimize stock levels, minimize waste, and reduce cost
  • Processed payroll disbursements including accurate calculation, verification, and distribution of employee salaries
  • Managed end-to-end accounts receivable and accounts payable processes, ensuring accurate record keeping and timely transactions
  • Implemented meticulous record-keeping procedures to guarantee the precision and comprehensiveness of financial data
  • Managed comprehensive employee life cycle processes, including recruitment, training, and disciplinary actions, to foster a skilled and disciplined workforce
  • Orchestrated the daily preparation of substantial volumes of individualized orders for local schools and businesses, validating accuracy and adherence to specific requirements
  • Leveraged effective communication skills to maintain strong ties with local teams and small businesses, driving collaborative marketing efforts

Receptionist

MCW Consultants Ltd.
03.2007 - 05.2007

Manager

Herbal Magic
01.2003 - 01.2006

Administration and Accounting

Markham Kia
02.2002 - 07.2002

Assistant Manager

Claire's
01.2000 - 02.2002

Education

Certification - Medical Terminology (MDR100C1D)

Seneca College
Toronto, ON
05.2019

O.S.S.D -

Middlefield Collegiate Institute
Markham, ON

Skills

  • Performance Management
  • OSHA Compliance
  • Visual Merchandising
  • Microsoft Office Proficiency
  • Excel Proficiency
  • ORACLE
  • Data-Driven Decision-Making
  • Clerical Support
  • POS System Operation
  • Invoice Processing

Accomplishments

  • As acting coordinator, I played a pivotal role in the setup of the Aurora Megastore, contributing to its successful launch and securing one of the best grand openings in the history of TJX Canada.
  • Successfully curated and assembled merchandise displays that garnered recognition and were prominently featured in the nationwide corporate newsletter
  • Received accolades for outstanding operations performance as the franchise operator, highlighted in a corporate publication

Certification

  • JHSC Certified (2024)
  • Standard First Aid and CPR A-AED Certified (2023)

Timeline

Merchandise Coordinator/Key Holder

TJX Canada
01.2021 - Current

Manager

Mr. Sub
01.2008 - 01.2017

Receptionist

MCW Consultants Ltd.
03.2007 - 05.2007

Manager

Herbal Magic
01.2003 - 01.2006

Administration and Accounting

Markham Kia
02.2002 - 07.2002

Assistant Manager

Claire's
01.2000 - 02.2002

Certification - Medical Terminology (MDR100C1D)

Seneca College

O.S.S.D -

Middlefield Collegiate Institute

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