LIEZEL ISABELLE ABAD

Reception and Administration duties:

• Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
• Receive incoming telephone calls and respond professionally
• Create a warm and welcoming atmosphere by greeting all residents and visitors
• Organize and distribute service requests, documentation, chits, etc.
• Assisted residents with inquiries, providing timely information and support to enhance satisfaction.
• Coordinated communication between departments, streamlining information flow and improving response times.
• Ensure the daily dining room safety check is accurate and that follow-up procedures are carried out
• Document all unusual occurrences and ensure they are communicated to management
• Receive and document delivery of packages and manage safe and efficient package storage and delivery to residents

Emergency and Security duties:

• Respond to emergency calls from residents and staff, provide first aid, and contact 911 if required
• Ensure the resident’s emergency contact(s) are called if appropriate (such as a transfer to the hospital or if a resident hits their head)
• Report all security breaches to the Manager on Duty and obtain assistance as required
• Document all maintenance requests and resident incidents, reporting information back to a manager

• Assisted pharmacists in preparing and dispensing medications accurately.
• Assist pharmacist in coordinating call backs
• Managed inventory levels, ensuring availability of essential pharmaceutical supplies.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Receive and assess new and repeat prescription orders in accordance with Standard Operating Procedures
• Adjudicate third-party billing, online, and manage manual Third-Party Accounts
• Answer the telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Accurately file completed documentation as per Pharmacy Standards of Practice
• Assist in prescription preparation to the company’s standards and professional services
• Data entry for new prescriptions and managing refill request processing
• Accurately enter and maintain appropriate data such as client and prescription information within the applicable Pharmacy systems
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
• Compound simple oral solutions, ointments, and creams when required