Lien Huong Phung
Hamilton,ON
Summary
To obtain a long-term career in clinical research field where I can apply my acquired knowledge to its fullest and further develop my technical and managerial skills.
- Received high ratings from co-workers, managers and customers for excellent learning and performance, hence contributing to the success of pharmacy and satisfying customers.
- Strong in both individual and team jobs with high quality demand, detail-oriented and accuracy.
Overview
22
22
years of professional experience
Work History
Registered Pharmacy Technician
Costco Pharmacy
04.2024 - Current
- Assists Pharmacist to fill and dispense prescriptions for patients utilizing pharmacy standards.
- Assists patients at counter, retrieves prescriptions, processes register transactions follows safety and security procedures.
- Obtains patient medical history and maintains confidential computer record, and assists pharmacist in updating patient profile and entering prescription information into the pharmacy computer.
- Preserves patient confidentiality.
- Completes data entry & packaging verification for prescriptions to the extent permitted by provincial regulations.
- Verifies prescriptions and refills with physicians by phone as needed and takes verbal prescriptions.
- Prepares third-party insurance claims, processes invoices, and makes accounting entries using computerized system.
Registered Pharmacy Technician
Midtown Medical Pharmacy
04.2023 - 02.2024
- Responsible for blister packs of 200 patients: prepare and check prescription. Documentation all the change, update of patient’s medications and profiles.
- Answer the phones and process the requests from customers.
- Back-up for other stations when needed: entry station, packaging station.
Pharmacy Assistant
Hamilton Downtown Pharmacy
01.2022 - 02.2023
- Greeting customers, gathering information, entering prescriptions, billing to different parties, packaging and managing orders, inventory.
- Answering phone & processing requests from the phone (refill, transfer, medication list…)
Sales and Marketing Manager
Minh Khang Scientific And Technology Co. Ltd.,
05.2018 - 12.2019
- Distribute Spine implant in the South of Vietnam.
- 15% revenue growth in 2018 and 29% revenue growth in 2019 by restructuring and coaching the teams to work more effectively and provide better services to customers, launching successfully new products with significant improvement in profit.
Product Manager/Business Development Manager
B.BRAUN Vietnam Co. Ltd.,
01.2009 - 04.2018
- Manage marketing budget and activities, provide product training to staffs and customers, work with different departments to launch new products in Vietnam market. Create and maintain a documentation pool for sales team.
- Co-operate with sales team to follow up dialysis machine projects in Vietnam market. Sales growth 2017 is 18% which is 3% excessive target.
- Gained 16% market share of Aesculap Spine implant in Vietnam while global market share is 1%.
- Ranked as No.2 of Aesculap Spine business in Asia Pacific area (excluded China and Japan).
Product Executive/Product Manager
Vinh Tam Pharmaceutical Co. Ltd.,
04.2004 - 12.2008
- Provide product training, sales and marketing materials to sales team.
- Organize events to promote Aesculap products.
Clinical Research Coordinator
Hospital Of Traditional Medicine
08.2002 - 04.2004
- Participates in ongoing clinical trials, training, and updates.
- Daily contact with members of the clinical research team, physicians, nurses, and sponsor personnel for clinical research activities.
- Performs inventory management including drug ordering, receipt, expiration date checks, accountability, drug returns, destruction etc.
- Prepare research medications for inpatients and outpatients, ensuring correct protocol, correct drug and subject.
- Providing instructions to educate people on the correct way to take their medicine.
- Other services include keeping appropriate records and documentation, and submitting billing charges to the appropriate research finance groups.
- Perform other duties as requested.
Education
Diploma - Pharmacy Technician
Canadian Career College
Barrie, Canada07.2022
Master - Marketing, Sales And Service
University of Paris I
Paris, France07.2015
Bachelor - Pharmacist
Hanoi University of Pharmacy
Ha Noi, Vietnam07.2002
Skills
Computer
Documentation
Data Analyst
Patient confidentiality
Project Management
Problem-solving skills
Regulatory compliance
Training
Awareness of applicable clinical research regulatory requirements
Product Management
Languages
English
Full Professional
Vietnamese
Native or Bilingual
REFERENCES
References available upon request
Timeline
Registered Pharmacy Technician
Costco Pharmacy
04.2024 - Current
Registered Pharmacy Technician
Midtown Medical Pharmacy
04.2023 - 02.2024
Pharmacy Assistant
Hamilton Downtown Pharmacy
01.2022 - 02.2023
Sales and Marketing Manager
Minh Khang Scientific And Technology Co. Ltd.,
05.2018 - 12.2019
Product Manager/Business Development Manager
B.BRAUN Vietnam Co. Ltd.,
01.2009 - 04.2018
Product Executive/Product Manager
Vinh Tam Pharmaceutical Co. Ltd.,
04.2004 - 12.2008
Clinical Research Coordinator
Hospital Of Traditional Medicine
08.2002 - 04.2004
Diploma - Pharmacy Technician
Canadian Career College
Master - Marketing, Sales And Service
University of Paris I
Bachelor - Pharmacist
Hanoi University of Pharmacy
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