Lidiya Koshyna
Calgary,AB
Summary
During my time working, I consistently received positive feedback from guests for my friendly and attentive service. I successfully handled busy shifts, maintaining efficiency without compromising quality. I adapted quickly to working in multicultural environments and improved my communication skills in English. These achievements show my dedication to providing excellent customer service and my ability to work well in a team.
Overview
3
3
years of professional experience
Work History
Guest Service Assistant
Hotel Scandic
Berlin
09.2022 - 05.2023
* Received and fulfilled guest requests in a timely and professional manner.
* Provided high-quality customer service and support.
* Assisted guests with information about the hotel and local area.
* Maintained cleanliness and order in public areas.
* Collaborated with team members to ensure guest satisfaction and comfort.
Waitress
Infinity Lounge
Kharkiv
03.2020 - 05.2021
Took food and drink orders and served guests in the hotel restaurant.
* Prepared and served hookahs (shisha) upon guest request.
* Provided fast and friendly service in a busy environment.
* Ensured guest satisfaction and resolved issues in a polite manner.
* Maintained cleanliness of tables, dining area, and hookah equipment.
* Worked as part of a team to deliver smooth and high-quality service.
Education
Master Of Laws - Law
Yaroslav Mudryi National Law University
Kharkiv Ukraine 01.2024
Skills
I gained valuable skills in guest service at a hotel, where I communicated with international clients and ensured their needs were met In Kharkiv, I worked as a waitress, providing efficient and friendly service to customers These experiences have helped me develop strong communication skills, teamwork, and the ability to work well under pressur
Languages
English
Professional Working
Timeline
Guest Service Assistant
Hotel Scandic
09.2022 - 05.2023
Waitress
Infinity Lounge
03.2020 - 05.2021
Master Of Laws - Law
Yaroslav Mudryi National Law University