Lidiya Bejiga
Project Coordinaror
Calgary,AB
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level project coordinator position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Project Coordinator
Magnum Staffing Agency
08.2017 - 03.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Created job files for each project and maintained current data in each file.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Kept corporate and client information confidential, adhering to data safety measures.
Customer Service Representative
Magnum Staffing Agency
08.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
Swiss Chalet
Calgary, AB, Canada
2011.Feb - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Administrative Assistant
Synergie Hunt International
07.2015 - 07.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Business Administration
Reeves College
Calgary, AB06.2015
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Documentation Management
- Customer Service
- Workload Management
- Risk Analysis and Management
- Schedule Management
- Strategic Planning
- Event Planning and Execution
- Report Development
Timeline
Project Coordinator
Magnum Staffing Agency
08.2017 - 03.2020
Customer Service Representative
Magnum Staffing Agency
08.2017 - 03.2020
Administrative Assistant
Synergie Hunt International
07.2015 - 07.2017
Server
Swiss Chalet
2011.Feb - Current
Business Administration
Reeves College
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