Lidija Seravic
Mississauga,ON
Summary
Skilled in customer service and critical thinking, I excel in multitasking and ensuring guest satisfaction, showcasing a proven track record of problem-solving and maintaining professionalism under pressure. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Bakery Customer Service Representative
Farm Boy
10.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Hostess
Hibachi Teppanyaki & Bar
12.2021 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Practical Nursing Diploma - Nursing
Centennial College of Applied Arts And Technology
Scarborough, ON04.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Languages
English
Timeline
Bakery Customer Service Representative
Farm Boy
10.2023 - 06.2024
Restaurant Hostess
Hibachi Teppanyaki & Bar
12.2021 - 03.2023
Practical Nursing Diploma - Nursing
Centennial College of Applied Arts And Technology