LIDIIA VERESENKO
North York,ON
Summary
Detail-oriented administrative professional with over 2 years of hands-on experience in efficiently managing office tasks and providing comprehensive support to executives. Proficient in multitasking, adept at coordinating schedules, managing correspondence, and ensuring seamless office operations. Possesses strong organizational skills and a keen eye for detail, consistently delivering high-quality results in fast-paced environments. Proven ability to prioritize tasks effectively, streamline processes, and contribute to the overall efficiency of administrative functions.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Unison Medical Assessments Inc.
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrated strong attention to detail, leading to a reduction of administrative errors by 15%.
- Displayed proactive phone handling techniques by logging and directing approximately 40 calls daily, maintaining an average response time of 10 seconds.
- Scheduled office meetings and client appointments, overseeing calendars, and organizing sessions to ensure on-time attendance.
- Assisted in the developing and executing a new customer service procedure, leading to a 20% increase in customer satisfaction.
- Achieved the monthly department goal by providing assistance in accurately processing 100 invoices.
- Provided training to new team members in data entry, document management, and various office administrative duties to improve job performance.
Assistant Manager
Thrifty's Inc. (Bluenotes)
11.2019 - 07.2021
- Collaborated with a manager to create positive initiatives aimed at motivating staff, improving overall efficiency and consistently increasing weekly sales goals by 15%
- Held daily meetings to discuss problems and daily goals, answering and resolving questions and issues of employees
- Ensure visual merchandising and marketing strategies are implemented as per company direction within required timeframes.
Sales associate/Cashier
YM Inc. (Urban Planet/Urban Kids)
06.2018 - 11.2019
- Generating sales by providing excellent customer service, understanding customers’ needs and providing accurate product information and recommendation
- Assisting managers to identify and prevent issues in the store; addressing complains to maintain the high level of the customer's satisfaction
- Managing POS to meet and exceed store sales plan; organizing and merchandising the selling floor to ensure the company’s policy and standards are met.
Education
Marketing Management -
Centennial College
Toronto, ON08.2018
Business Foundations -
Centennial College
Toronto, ON01.2018
Air Traffic Controller Engineer -
National Aviation University
05.2015
Air Traffic Controller -
National Aviation University
05.2014
Skills
- Advanced Calendar Management
- Proven Training and Supervisory Skills
- Capable to work in fast-paced environment with the ability to multitasking
- Outstanding Written and Verbal Communication
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiar with the Google Analytics, AdWords, MATLAB, Adobe Photoshop
- Developed active listening skills
- Innovative Problem-Solving
- Proven Problem-Solving Ability
- Effective time management
- Experienced in Meeting Arrangements & Bookings
- Basic knowledge of project management
Extra Curricular Experience
Volunteer - Animal Protection, 06/2016, Animal Protection Society “SOS”, Kiev, Ukraine, Fed, treated, socialized stray dogs and cats, and helped in their adoption.
Hobbies and Interests
- Painting - landscape and Pop-Art portraits
- Dance - classical ballet and folk dances
- Traveling
- Reading
- Snowboarding
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Administrative Assistant
Unison Medical Assessments Inc.
08.2021 - Current
Assistant Manager
Thrifty's Inc. (Bluenotes)
11.2019 - 07.2021
Sales associate/Cashier
YM Inc. (Urban Planet/Urban Kids)
06.2018 - 11.2019
Marketing Management -
Centennial College
Business Foundations -
Centennial College
Air Traffic Controller Engineer -
National Aviation University
Air Traffic Controller -
National Aviation University
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