Lidia Chand Thoovakunnon
Markham,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
RELIANCE HOME COMFORT
Oshawa, ON
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
3D Architectural Visualizer
Build-Tech
Kerala, India
11.2016 - 11.2018
- Communicated directly with clients before and during modeling work to verify full understanding and delivery of required products.
- Learned professional use of various modeling, rendering and graphics programs quickly and trained other team members in software use.
Team Leader - Project Management
Passline Building Solutions
Bangalore, India
07.2014 - 05.2015
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Modified project plans when needed to better align with organizational objectives.
- Prepared cost estimates for projects of varying sizes.
CAAD-Design Engineer
Naveen Consltants
Bangalore, India
07.2012 - 06.2014
- Monitored design processes from conceptual phase through construction.
- Incorporated aesthetic design principles to support creation of visually appealing products and parts.
- Sketched outline designs and used CAD programs to create detailed designs and specifications.
Junior Project Engineer
Arch-Venture Architects
Bangalore, India
03.2011 - 06.2012
- Coordinated construction planning, material resources and staff scheduling to achieve on-time, under-budget completion of projects.
- Interacted with clients to interpret needs and requirements.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
Trainee Engineer
Dsign-Creativity Unlimited
Bangalore, India
08.2010 - 02.2011
- Fostered up-to-date knowledge of applicable codes, regulations and standards for managed equipment and services.
- Supplied production data to field operators, technicians, engineers and supervisors.
- Worked with senior personnel to troubleshoot and diagnose issues with equipment.
- Used Microsoft Office and AutoCAD to assist with preparation of client presentations.
Education
Bachelor of Science - Civil Engineering
University of Calicut
India 06.2010
Some College (No Degree) - Professional In Building Design
CAAD Centre
IndiaSkills
- Active Listening and Quick Learner
- Verbal and Written Communication
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- CRM Software
- Calm and Professional Under Pressure
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Sales Expertise
- Inbound and Outbound Calling
- Problem-Solving Skills
Languages
English
Hindi
Tamil
Kannada
Malayalam
Timeline
Customer Service Representative
RELIANCE HOME COMFORT
06.2022 - Current
3D Architectural Visualizer
Build-Tech
11.2016 - 11.2018
Team Leader - Project Management
Passline Building Solutions
07.2014 - 05.2015
CAAD-Design Engineer
Naveen Consltants
07.2012 - 06.2014
Junior Project Engineer
Arch-Venture Architects
03.2011 - 06.2012
Trainee Engineer
Dsign-Creativity Unlimited
08.2010 - 02.2011
Bachelor of Science - Civil Engineering
University of Calicut
Some College (No Degree) - Professional In Building Design
CAAD Centre
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