Lidia Popescu
Yucca Valley
Summary
Dedicated Medical Assistant with over 16 years of experience in patient intake, vital sign monitoring, and phlebotomy. Proven ability to streamline clinical workflows and foster strong patient relationships, ensuring high-quality care and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant and Phlebotomist Technician
Entelechy Medical Center
Agoura Hills, CA
07.2010 - 07.2026
- Assisted with patient intake, ensuring accurate collection of medical histories and insurance information.
- Supported clinical staff in patient examinations by preparing instruments and maintaining sterile environments.
- Monitored patient vital signs, documenting changes to facilitate timely responses in care settings.
- Trained new staff on office procedures and patient interaction techniques to maintain high service standards.
- Led initiatives to improve electronic health record accuracy, resulting in enhanced patient care coordination.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Performed venipuncture and capillary draws to collect blood samples for laboratory testing.
- Ensured adherence to safety protocols and infection control standards during specimen collection.
- Maintained accurate patient records and documentation of blood collection procedures.
- Trained new staff on phlebotomy techniques and proper equipment usage to improve team efficiency.
- Streamlined specimen labeling process, enhancing accuracy in sample tracking and reducing errors.
- Implemented quality control measures that improved specimen integrity and reliability of results.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
- Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored supply levels and placed orders for laboratory supplies.
- Verified patients' identification for proper sample collection.
- Participated in quality assurance and competency assessment initiatives.
- Assisted in training and onboarding new phlebotomists.
- Performed laboratory tests to assist physicians in diagnosis.
Education
Medical Assistant Diploma -
Casa Loma College
Van Nuys, CA07-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Sterile technique
- Fluent in [languages]
- Valid [state] driver's license
- Specimen labeling
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Limited Working
German
Limited Working
Romanian
Full Professional
Timeline
Medical Assistant and Phlebotomist Technician
Entelechy Medical Center
07.2010 - 07.2026
Medical Assistant Diploma -
Casa Loma College