Lidia Paul
Toronto,ON
Summary
Dynamic and compassionate aspiring field health case manager with a strong foundation in healthcare administration. Organized and dependable candidate successful at managing multiple priorities while empowering patients to navigate complex healthcare systems. Eager to leverage clinical knowledge and program development to enhance patient experiences and drive positive health outcomes.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Coordinator
Sentrex Health Solutions
07.2023 - Current
- Liaise with clinics and physicians for invoicing and payments
- Provide excellence in customer service; strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Handle sensitive patient information and comply with PHIPA Laws to prevent information breaches
- Assist patients with reimbursement; insurance, PSP, and Ontario Drug Benefit Program
- Identified gaps and initiated new AR processes to enhance patient/pharmacy relations and recover AR various
- Utilize accounting software to retrieve and input confidential data and reporting.
- Set up and maintenance of customer and vendor accounts
- Third party verify banking information for Accounts Payable
- Following up with Trillium and Ontario Drug Benefit program on status of manual submissions
- General administrative support- answering phones, emails, filing, sorting mail.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Accounts Receivable Clerk
Pizzaville Inc
03.2022 - 07.2023
- Confer with clients to identify billing errors and enact prompt resolutions
- Collaborate with the district managers to reconcile accounts on a weekly basis
- Create invoices according to company practices; submit invoices to customers
- Maintain and update customer files, including name or address changes, mergers, or mailing attentions
- Generate reports regarding the status of customer accounts for financial planning
- Support accounting controller in reconciling revenue accounts each month
- Relay changes of information to employees
- Prepare and verify customer payments and transactions
Teller- Supervisor
Cineplex
05.2016 - 03.2022
- Managed 20+ staff, ensuring timely arrival, performing tasks according to company standards
- Handled sensitive and confidential pricing details, customer payments, invoicing, equipment
- Trained 30+ new hires and educated them on company’s products and core selling techniques
- Consistently meet sales targets using results-oriented, customer-focused and “can-do” attitude
- Enhanced guest satisfaction by quickly interpreting inquiries and executing all aspects of requests and work in timely and efficient manner
- Coordinate responsibilities in 5 work units to ensure company policies and procedures are followed
- Cultivated work environment of unity and mission alignment improving employee output
- Provided feedback to management on employee performance
- Comply with company operations and security procedures by recording data of employee and cash audits with accuracy
- Administering safe cash handling skills of company profit of up to $50,000 per day
- Maintain cash supply by requesting money exchange orders with BRINKS
Education
Honours Bachelor of Health Studies -
York University
Toronto, ON08.2021
Skills
- Microsoft Office
- Cash application
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Decision-Making
- Customer Service
- Phone and Email Etiquette
- Data Entry
- Handling Complaints
- Administration and Operations
- Data Confidentiality
Timeline
Accounts Receivable Coordinator
Sentrex Health Solutions
07.2023 - Current
Accounts Receivable Clerk
Pizzaville Inc
03.2022 - 07.2023
Teller- Supervisor
Cineplex
05.2016 - 03.2022
Honours Bachelor of Health Studies -
York University
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