Lidia Ayala
Hesperia
Summary
Dynamic and dedicated professional with experience at Dutch Bros Coffee, excelling in customer engagement and workspace organization. Proven ability to build rapport and trust while enhancing student success as an Orientation Leader. Bilingual in Spanish, skilled in verbal communication and planning, committed to fostering positive learning environments.
Overview
3
3
years of professional experience
Work History
Barista
Dutch Bros Coffee
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Orientation Leader
California State University, San Bernardino
03.2024 - 01.2025
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
Volunteer (Peer Tutor)
Oaki Hills High School
08.2022 - 05.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Education
No Degree - Business Administration - Entrepreneurship
California State University, San Bernardino
San Bernardino, CA06-2027
Skills
- Child development
- Group and Individual Instruction
- Building Rapport and Trust
- Verbal and Written Communication
- Organization and Planning Skills
- Fluency in Spanish
Timeline
Barista
Dutch Bros Coffee
09.2024 - Current
Orientation Leader
California State University, San Bernardino
03.2024 - 01.2025
Volunteer (Peer Tutor)
Oaki Hills High School
08.2022 - 05.2023
No Degree - Business Administration - Entrepreneurship
California State University, San Bernardino
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