Lida Vo
Hayward,CA
Summary
Motivated and dependable student at San José State University with experience in retail, sales, and the restaurant industry. Skilled in customer service, communication, teamwork, and problem-solving in fast-paced environments. Proven ability to build positive customer relationships, handle multiple responsibilities efficiently, and adapt quickly to new challenges. Strong work ethic with a commitment to delivering excellent service and contributing to team success while continuing to develop professional skills.
Overview
3
3
years of professional experience
Work History
Retail Stock Associate
Garage Clothing USA
Pleasanton, CA
10.2025 - Current
- Received and organized incoming merchandise to ensure efficient stock management.
- Assisted in maintaining sales floor presentation through effective visual merchandising techniques.
- Collaborated with team members to restock inventory and maintain optimal product levels.
- Conducted regular inventory checks to identify discrepancies and minimize stock loss.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained store presentation by restocking shelves and organizing merchandise displays.
Sales Representative
AT&T
Fremont, CA
05.2025 - 11.2025
- Developed strong product knowledge to effectively address customer inquiries and concerns.
- Executed daily sales strategies to meet and exceed individual performance goals.
- Assisted customers in selecting products that best met their needs and preferences.
- Maintained accurate records of customer interactions and transactions for follow-up purposes.
- Adapted quickly to new promotions, services, and technology updates to improve customer experience.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Retail Sales Associate
Princess Polly
Santa Clara, CA
11.2024 - 06.2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout operations.
- Maintained visual merchandising standards by organizing displays and restocking merchandise according to company guidelines.
- Developed knowledge of current fashion trends to offer informed recommendations to clientele.
- Collaborated with team members to achieve sales goals and maintain a positive store environment.
- Trained new associates on customer service protocols and operational procedures for seamless integration into the team.
Hostess
Texas Roadhouse
Union City, CA
05.2024 - 12.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing guest flow during peak hours.
- Assisted servers with menu knowledge, enhancing customer dining experience.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Trained new hostesses on seating procedures and customer service standards.
- Resolved guest concerns swiftly, maintaining satisfaction and loyalty levels.
- Monitored reservation system, adjusting seating arrangements to maximize capacity.
Hostess/Server
Sidestreet Pho
Alameda, CA
10.2023 - 05.2024
- Greeted and seated guests, enhancing overall dining experience through exceptional customer service.
- Managed reservation system to optimize table turnover and accommodate guest preferences effectively.
- Collaborated with kitchen staff to ensure timely service and smooth operations during peak hours.
- Handled guest inquiries and complaints professionally, ensuring satisfaction and repeat business opportunities.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Library Volunteer
Hayward Public Library
Hayward, CA
01.2023 - 06.2023
- Conducted storytime sessions, fostering a love for reading among children.
- Collaborated with staff to implement community outreach programs and events.
- Maintained clean, safe library environments for optimized customer comfort.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
Education
BBA - Marketing
San Jose State University
San Jose, CA05.2028
Skills
- POS system
- Customer service
- Work ethic and integrity
- Patience and empathy
- Verbal Communication
- Problem-Solving
- Adaptability
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Retail Stock Associate
Garage Clothing USA
10.2025 - Current
Sales Representative
AT&T
05.2025 - 11.2025
Retail Sales Associate
Princess Polly
11.2024 - 06.2025
Hostess
Texas Roadhouse
05.2024 - 12.2024
Hostess/Server
Sidestreet Pho
10.2023 - 05.2024
Library Volunteer
Hayward Public Library
01.2023 - 06.2023
BBA - Marketing
San Jose State University