Lida Nabi Zadeh
Richmond Hill,ON
Summary
Detail-oriented professional with a background in leadership, public service, and legal studies. Currently pursuing a Bachelor of Laws (LLB) while bringing extensive experience handling confidential information, resolving client concerns, and ensuring procedural compliance. Skilled in communication, documentation accuracy, and working in fast-paced environments requiring professionalism, discretion, and strong organizational skills.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Lovisa
Richmond Hill, Ontario
11.2025 - 02.2026
- Support day-to-day store operations including scheduling, cash management, and opening/closing procedures while ensuring policies are followed.
- Supervise and coach team members, providing guidance and feedback to maintain strong performance and accountability.
- Handle sensitive employee and operational information with professionalism and discretion.
- Address and resolve customer concerns calmly and fairly, ensuring issues are handled according to company procedures.
- Assist the Store Manager with reporting, documentation, and maintaining organized operational records.
Sales Manager
Best Buy Canada
Aurora, Ontario
06.2024 - 10.2025
- Managed and supported a team of 25 sales advisors, focusing on performance, accountability, and customer service standards.
- Implemented sales strategies that improved store performance and helped the team consistently exceed targets.
- Handled complex customer concerns and escalations by reviewing situations carefully and applying company policies to reach fair resolutions.
- Ensured accurate sales documentation, service agreements, and transaction records were completed and maintained properly.
- Trained and mentored employees, helping them develop stronger communication, problem-solving, and client service skills.
Mobile Supervisor
Best Buy Canada
Richmond Hill, Ontario
09.2023 - 06.2024
- Led the mobile department to the #1 district ranking in sales growth during the holiday season.
- Created and distributed training binders to help hybrid employees understand mobile plans, contracts, and procedures.
- Trained leadership and sales staff on mobile services, improving team knowledge and consistency.
- Assisted with customer escalations involving service agreements and billing concerns.
Sales Advisor
Best Buy Canada
Richmond Hill, Ontario
07.2019 - 08.2023
- Assisted customers with product selection and service plans while ensuring transactions were processed accurately.
- Recognized as a top performer and frequently supported the training of new employees.
Server
Gol Restuarant
Richmond Hill, Ontario
08.2017 - 06.2019
- Provided professional and attentive service in a fast-paced environment.
- Processed orders and payments accurately while resolving customer concerns when needed.
Education
Bachelor of Laws (LLB) Online -
Arden University
United Kingdom Bachelor of Arts, BA - Law And Society
York University
Toronto, ON06-2023
High School Diploma -
Alexander Mackenzie High School
Richmond Hill, ON06-2020
Skills
- Client Service & Public Interaction
- Legal Document Processing
- Records Management & Data Entry
- Attention to Detail
- Professional Communication
- Confidential Information Handling
- Problem Solving & Judgment
- Organization & Time Management
- Policy and Procedure Compliance
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Extra Curriculum Activities
Lift Program (Women in Leadership) | Best Buy Canada
- Nominated as one of the top two female leaders in the district for leadership growth and mentored new female leaders
Activate Pilot & Mobile Champions | Best Buy Canada
- Supported district team members with mobile-related issues and facilitated escalations
BluePrint Captain | Best Buy Canada
- Plan and execute store events by leading meetings, collaborating with Blueprint team and finalizing ideas into actionable plans
Volunteer Experience
Tutor | Welcome Centre
- Assisted students with understanding assignments and instructions, ensuring information was communicated clearly.
- Helped maintain an organized and supportive learning environment while working with individuals from diverse backgrounds.
Library Assistant | Richmond Hill Public Library
- Assisted visitors with locating books and resources while following library procedures and guidelines.
- Helped organize materials and maintain accurate records of returned and borrowed items.
- Provided friendly assistance to community members and directed them to appropriate services when needed.
Timeline
Assistant Store Manager
Lovisa
11.2025 - 02.2026
Sales Manager
Best Buy Canada
06.2024 - 10.2025
Mobile Supervisor
Best Buy Canada
09.2023 - 06.2024
Sales Advisor
Best Buy Canada
07.2019 - 08.2023
Server
Gol Restuarant
08.2017 - 06.2019
Bachelor of Laws (LLB) Online -
Arden University
Bachelor of Arts, BA - Law And Society
York University
High School Diploma -
Alexander Mackenzie High School