Lida Morshedi
Vaughan,ON
Summary
Customer-focused and results-oriented professional with 3 years of experience in dynamic call center environments. Proven success in delivering exceptional customer support, resolving inquiries, and ensuring satisfaction. Skilled in handling high call volumes, multitasking, and adapting to new technologies. Strong communicator with problem-solving abilities, committed to maintaining service excellence. Proficient in CRM tools. Eager to contribute expertise to a dynamic organization's success. Willing to relocate: Anywhere
Overview
4
4
years of professional experience
1
1
Certification
Work History
CEC Service Consultant
Thornhill Toyota
06.2024 - Current
- Provide exceptional customer service as the first point of contact for clients, addressing inquiries and concerns through various communication channels, including phone, email, and in-person
- Efficiently manage and coordinate service appointments, ensuring optimal scheduling for both customers and service technicians
- Maintain accurate and up-to-date records of client interactions, service requests, and appointment details in the dealership's CRM system
- Assist customers in understanding the range of services offered, including maintenance packages, warranties, and special promotions
- Collaborate with service advisors and other dealership staff to ensure smooth workflow and timely service delivery
- Monitor customer satisfaction and follow up post-service to ensure an excellent customer experience and to address any additional needs
- Support the service department in achieving sales targets and customer retention goals through proactive engagement and upselling opportunities
Customer Service Call Centre
416-Flowers
01.2024 - 06.2024
- Handle incoming customer inquiries and provide exceptional service regarding flower arrangements, deliveries, and order status
- Place and or receive calls to and from new and existing customers
- Assist customers in selecting the perfect floral gifts, offering product knowledge and creative suggestions
- Process orders accurately and efficiently, ensuring timely delivery and customer satisfaction
- Address and resolve customer concerns or issues with professionalism and empathy
- Collaborate with the sales team to promote special promotions and upsell additional products when appropriate
- Maintain detailed records of customer interactions, transactions, and feedback in the system
- Stay informed about current floral trends, inventory, and seasonal offerings to better assist customers
Customer Service
The Cheesecake Factory
03.2023 - 08.2023
- Greeted and welcomed guests with a friendly demeanor, establishing a positive first impression
- Actively listened to customer inquiries and provided prompt, accurate, and helpful responses, ensuring customer satisfaction
- Addressed customer concerns and complaints with empathy and professionalism, finding swift and satisfactory resolutions
- Demonstrated a proactive approach to resolving issues to enhance overall customer satisfaction
- Thrived in a fast-paced environment by efficiently managing multiple tasks, such as taking orders, processing payments, and attending to customer needs simultaneously
Repair Facility Receptionist
Iran Khodro Auto Maker Company
01.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Managed approximately 50 incoming calls, emails and faxes per day from customers
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Reduced incoming call response time by implementing an effective call routing system
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Increased customer retention rates through exceptional communication skills and problem-solving abilities
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Confirmed appointments, communicated with clients, and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Assisted with onboarding new clients and securing paperwork completion
Education
High school diploma or GED - Mathematics and physics
Nemoone High school
04.2022
Skills
- Customer service
- Communication skills
- Microsoft Office
- Computer skills
- Data entry
- Analysis skills
- Data analysis skills
- Organization operation
- Sales administration
- CRM software
- Office experience
- Time management
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Turkish
Professional Working
Certification
- TESOL Certification
Timeline
CEC Service Consultant
Thornhill Toyota
06.2024 - Current
Customer Service Call Centre
416-Flowers
01.2024 - 06.2024
Customer Service
The Cheesecake Factory
03.2023 - 08.2023
Repair Facility Receptionist
Iran Khodro Auto Maker Company
01.2021 - 12.2022
High school diploma or GED - Mathematics and physics
Nemoone High school
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