Licha Meraz
Santa Ana
Summary
Dynamic and results-oriented professional with a proven track record at Credit Union of Southern California, excelling in customer service and relationship building. Leveraged expertise in financial transactions and dispute resolution to enhance member satisfaction significantly. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a positive and efficient banking environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Representative
Credit Union of Southern California
07.2013 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
Glenwood Springs High School
Glenwood Springs, COSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Dispute resolution
- Account management
- Issue resolution
- Banking
- Account reconciliation
- Document processing
- Payment processing
- Member account management
- Member correspondence
- Banking operations support
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
- Problem resolution
- Understanding customer needs
- Professional telephone demeanor
- Product knowledge
- Data entry
- Work prioritization
- Sales and upselling
Certification
I am notary certified.
Timeline
Member Service Representative
Credit Union of Southern California
07.2013 - 10.2024
Glenwood Springs High School
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