Libna Torres
Mchenry,Illinois
Summary
Results-driven account manager with expertise in client relations and strategic planning. Proven ability to enhance customer satisfaction and retention through tailored solutions and effective communication.
Overview
11
11
years of professional experience
Work History
Financial Services Account Manager
IDT Corporation
Chicago,IL
09.2023 - 04.2026
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored solutions aligned with client needs and business goals.
- Coordinated cross-functional teams to deliver on client projects effectively.
- Analyzed market trends to identify opportunities for account growth.
- Facilitated regular communication between clients and internal departments.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Financial Accountant Manager
MoneyGram
Chicago,IL
09.2022 - 09.2023
- Managed monthly financial closings, ensuring accuracy in general ledger reconciliations.
- Prepared detailed financial reports for internal stakeholders, enhancing decision-making processes.
- Analyzed account discrepancies and resolved issues, improving overall financial integrity.
- Collaborated with cross-functional teams to streamline accounting processes and increase efficiency.
Territory Sales Account Manager
Ria Financial Services
Chicago,IL
08.2020 - 08.2022
- Developed and maintained strong relationships with clients to enhance customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities and drive sales growth.
- Collaborated with cross-functional teams to optimize product offerings and address client needs effectively.
- Led strategic initiatives to streamline sales processes, improving overall efficiency within the territory.
- Implemented targeted marketing strategies that successfully increased brand visibility in assigned territory.
- Monitored competitor activities and adjusted sales tactics accordingly to maintain competitive advantage.
- Collaborated with internal teams for effective product launches, ensuring seamless integration into the territory.
- Provided exceptional customer service, enhancing brand reputation and fostering long-term partnerships with clients.
Retail Account Manager
IDT
Chicago,IL
03.2018 - 07.2020
- Managed key retail accounts to optimize product placement and enhance sales performance.
- Developed and implemented strategic marketing initiatives to drive customer engagement and loyalty.
- Analyzed market trends to inform inventory decisions and improve stock management efficiency.
- Coordinated cross-functional teams to ensure seamless execution of promotional campaigns.
- Negotiated contract terms with vendors to secure competitive pricing and favorable conditions.
- Monitored account performance metrics, providing insights for continuous improvement strategies.
- Fostered strong relationships with clients, ensuring satisfaction and long-term partnership growth.
Medical Assistant
Foster Medical
Chicago,IL
01.2015 - 02.2018
- Assisted in patient examinations, ensuring comfort and accuracy during procedures.
- Administered injections and vaccinations according to established protocols.
- Coordinated patient scheduling and managed front desk operations efficiently.
- Maintained accurate medical records using electronic health record systems.
- Collaborated with physicians to optimize patient care workflows and processes.
- Trained new staff on office procedures and best practices for patient interaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Juan Q Morell
Vega Baja ,PR06-1996
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
- Sales development
Languages
English
Native or Bilingual
Timeline
Financial Services Account Manager
IDT Corporation
09.2023 - 04.2026
Financial Accountant Manager
MoneyGram
09.2022 - 09.2023
Territory Sales Account Manager
Ria Financial Services
08.2020 - 08.2022
Retail Account Manager
IDT
03.2018 - 07.2020
Medical Assistant
Foster Medical
01.2015 - 02.2018
Juan Q Morell