Liberty August Burns

Managed a dynamic live music venue and late night bar, known for its expertise in bourbon and cocktails.

• Oversaw day-to-day operations such as opening/closing procedures, employee shift scheduling, cash management, and payroll administration.
• Established a welcoming atmosphere that encouraged guests to become regular patrons
• Implemented new POS system and conducted training sessions for staff.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Maintained high levels of cleanliness, organization, storage, and sanitation to ensure quality.
• Implemented successful approaches to enhance revenue through effective upselling.
• Prepared detailed reports on daily sales figures to track trends in customer preferences.
• Resolved customer complaints service in a timely manner.
• Managed bar staff, recruited and trained new hires, and enforced disciplinary measures as needed.
• Managed inventory and ensured availability of alcoholic beverages, glassware, garnishes, ice, napkins, straws and drink essentials.

Assisted in the management of multiple venues including high volume nightclubs

• Managed daily opening and closing of multiple venues, overseeing bar and back of house operations, ensuring smooth operations and upholding standards and procedures.
• Managed cash handling tasks including till cashing up, safe counting, banking and change orders, expense payments and report maintenance with attention to detail
• Led the hiring process and facilitated ongoing training to enhance the skills of the workforce
• Optimized daily rotas for efficient staffing of all bars
• Performing stock counts and ordering stock and supplies to ensure bars have appropriate stock levels at all times
• Ensuring myself and the team have strong product knowledge and helping curate the drinks and cocktail menus
• Working with management to come up with promotional offers to drive sales
• Managed office administration tasks including payroll sign-offs and maintaining updated paperwork.
• Adherence to relevant regulations and licensing laws
• Supported the security team in maintaining a safe environment for customers and staff
• Responded to customer complaints and consistently achieved resolutions for all issues.
• Collaborated with promoters to plan and execute a variety of events.
• Successfully managed the email and social media presence, as well as designed promotional materials.
• Established an environment that fostered motivation and enthusiasm among staff members.

Worked as a bartender at a late-night gin and cocktail bar focusing on promoting local products and craft beers

• Consistently met or exceeded expectations in delivering quality drinks and creating a welcoming environment for patrons
• Demonstrated expertise in rotating beer and ale offerings by consistently suggesting options that aligned with guests personal preferences.
• Prepped cocktail ingredients and garnishes to ensure cocktails were consistently made to specification and of a high standard
• Efficient setting up and cleaning the bar to maintain fast-paced service
• Demonstrated excellent customer service skills consistently.
• Processed payments accurately and efficiently with POS system.
• Adhered to regulations regarding serving alcohol responsibly.

Served as a part of a team at a city center minigolf course and bar, catering to both families and adults.

• Performed bar duties, including taking and processing food and drink orders
• Ensured a clean and well-stocked bar for optimal customer satisfaction
• Provided efficient food service by working closely with the kitchen team.
• Supervised the organization and execution of expansive parties and corporate events, providing exceptional service throughout.
• Managed reception duties including booking reservations, welcoming visitors, and handling phone and email inquiries.
• Demonstrated consistent success as a top-selling drink vendor on the golf course.

Performed front of house duties at a tapas-style Indian restaurant

• Served tables while taking orders for food and drink.
• Demonstrated knowledge of menus by offering helpful recommendations to enhance the dining experience.
• Preparing and serving a variety of beverages, including cocktails
• Demonstrated strong organizational skills by handling customer inquiries, managing bookings, and coordinating take-out orders
• Seated and greeted customers while providing menu guidance at appropriate tables
• Maintained consistently high standards of presentation and customer service.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.

• Worked front of house in a busy, fast paced airport restaurant
• Greeted guests and provided menus
• Took orders from customers accurately and in a timely manner, upselling where possible.
• Delivered food orders promptly and courteously, ensuring food arrived in time to catch their flights
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.