Liberty Romasanta
Summary
Detail-oriented professional with 12+ years as National Large Business Coordinator. Proven record of handling wide range of business and executive support tasks to promote sustainable value within Customer Service Industry. Highly motivated to succeed and interacts effectively with team.
Overview
19
19
years of professional experience
Work History
National Large Business Coordinator
Shaw Business
10.2015 - 07.2023
- Ensuring all relevant documents are created and submitted to support order fulfillment process with a high level of order accuracy and in a timely fashion
- Acting as a liaison between Partner, Partner Managers, Account Executives, and other departments to complete any associated tasks related to order fulfillment
- Ensures that customer and product information are entered with accuracy in High-Deal Billing system
- Manages high volume orders for proper month-end reporting of Sales commission
- Provides support to Project Managers, Project Coordinators and Account Executives regarding changes and updates on their assigned projects
- Trained new team members on order process flow and use of company provided systems like Sales Force, CBS, EFM, and High-Deal Billing.
Accounts Coordinator
Shaw Business
01.2011 - 10.2015
- Created work orders for new service, move, add, change and disconnection requests in the Cable Base System (CBS)
- Responded to customer inquiries and requests through phone and emails in a timely manner
- Provided proactive and consultative approach to customers regarding their needs to meet their expectation
- Analyzed, reconciled, and resolved invoice discrepancies on customer accounts
- Send customers their records of services and updates monthly
Accounts Processing Officer
CIBC
06.2004 - 06.2010
- Processed information received from the System and other Branches using company defined procedures and guidelines
- Verified the accuracy of data received from the Branch Clearing Department daily before it is entered into the System
- Compiled and created documentation to keep records of the transactions made by internal and external customers
- Trained new team members to ensure that company processes and procedures are followed to maintain customer information and transactions confidential
- Prioritized and organized workload based on risk/ severity to ensure that deadlines are met
- Provided support to other teams in the department when required
Education
Bachelor of Science in Computer Science, 1992 to 1996 -
University of the City of Manila
Skills
- Customer Service Management
- System Optimization
- Report Preparation
- Distribution Management
- Continuous Improvement
- Process Improvement
References
Emy Gongon - Project Manager, Shaw Communications/Rogers Communication, 587-917-8628
Tracy Marsh - Supervisor, Shaw Communications/Rogers Communication, 204-996-9348
Timeline
National Large Business Coordinator
Shaw Business
10.2015 - 07.2023
Accounts Coordinator
Shaw Business
01.2011 - 10.2015
Accounts Processing Officer
CIBC
06.2004 - 06.2010
Bachelor of Science in Computer Science, 1992 to 1996 -
University of the City of Manila
Similar Profiles
STANLY SAMSTANLY SAM
National Business Sales Advisor at Shaw BusinessNational Business Sales Advisor at Shaw Business
Scott ForresterScott Forrester
Customer Care Manager at Shaw Communications IncCustomer Care Manager at Shaw Communications Inc
Olashope EbitanmiOlashope Ebitanmi
Small Medium Business Support I at Shaw BuisnessSmall Medium Business Support I at Shaw Buisness
Lorrie LackoLorrie Lacko
Sr. Sales Executive, Large Group / National at BCBS Of TexasSr. Sales Executive, Large Group / National at BCBS Of Texas
Paul F DowningPaul F Downing
National Account Manager Southeast Large Format at Monster Brewing CompanyNational Account Manager Southeast Large Format at Monster Brewing Company