Liberty Lacey
Administrative Assistant
Essex,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Secretary to the Assistant Principal
Windsor Essex Catholic District School Board
St. Michael's Adult Secondary School
05.2008 - Current
- Performed general school office management, reporting student attendance, maintaining sensitive student records, recording meeting minutes, scheduling meetings, managing Principal's calendar ensuring all appointments and meetings are scheduled efficiently purchasing, maintaining inventory, and many other office management related tasks
- Responsible for greeting all visitors and checking for required credentials.
- Working closely with aiding our adult student fill out proper documents as they are mostly new to Canada and adapt to overcome language barrier and cultural differences in a respectful manner
- This position requires typing, editing, proofreading, customer service skills, strong organization skills, frequent Excel, Word, PDF, Aspen attendance program, Accounting, Access use, answering multiple phone lines, email communication, printing, scanning.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Emergency Replacement Teacher
Windsor Essex Catholic District School Board
- Studied and followed the curriculum and lesson plan as provided by the absent teacher or the principal
- Applied various teaching techniques to encourage participation and facilitate learning
- Prepared educational materials, assigned classwork and homework, took attendance, graded students' assignments, kept track of students' progress, and maintained a tidy and safe class environment for students
- Also oversaw school equipment and ensured students used it properly.
Emergency Replacement ECE
Windsor Essex Catholic District School Board
- Studied and followed the curriculum and lesson plan as provided by the absent ECE
- Helped each child participate and succeed, protected children's health and safety, helped children learn good eating, dressing, and toileting habits, helped each child build their sense of identity and belonging, observed and valued each child's way of expressing themselves, assessed learning and development, dealt with signs of learning, development, and behavioral issues, and provided fair but firm discipline.
Custodian
Windsor Essex Catholic District School Board
- Cleaned specific areas in a timely manner and with no supervision, performed some maintenance tasks, refinishing floors, trained new employees, completed WHIMS Training, served as the Health and Safety Representative at my school, and took the leadership course through the board.
Customer Service (Bilingual)
Cypher System Group
11.2009 - 11.2011
- Provided service to customers via incoming calls, chat, or emails
- Asked questions to determine the best plan for the customer's needs, reviewed policy coverage, and sold the appropriate policy to the customer
- Processed updates and changes to existing orders
- Maintained up-to-date knowledge of products, services, and procedures
- Communicated with the management team to provide feedback that would help ensure an environment of continuous improvement
- Continued to develop new skills to grow with the organization
- Interviewed patients to obtain case histories, completed insurance and other claim forms, and coordinated medical emergency travel for clients from foreign countries.
Education
Online Degree - Office Administration-Executive
Algonquin College
11.2023
Equine Therapeutic Riding Instructor -
CanTRA certification
11.2023
Personal Support Worker program
St Clair College of Applied Arts and Technology, South Campus
Windsor, ON06.2013
Architectural/Interior Design
St Clair College of Applied Arts and Technology, South Campus
Windsor, ON06.1999
Skills
- Microsoft Office (Excel, Word, PowerPoint, Outlook, Access, Publisher)
- Adobe Photoshop
- Google Docs
- Google Calendar
- Google Drive
- Dropbox
- Mail Processing
- Report Generation
- Document Management
- File Maintenance
- Bookkeeping
- Appointment Coordination
- Spreadsheet Tracking
- Invoice Processing
- Proposal Writing
- Inventory Management
- Scheduling
- Document Retrieval
- Data Entry
- Recordkeeping
- Report Preparation
- Presentation Design
- Database Administration
- Office Administration
- Mail Management
- Event Coordination
- Document Conversion
- Travel Administration
- Customer Service
- Correspondence Writing
- Account Investigation
- Calendar Management
- Electronic Records Management
- Project Planning
- Expense Reporting
- Remote Conferencing
- Spreadsheet Development
- Report Creation
- Business Writing
- Filing and Data Archiving
- Documentation and Recordkeeping
- Multi-Line Telephone Systems
- Spreadsheet Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Hobbies and Interests
- Small Business owner Artist/designer (working in Stained glass, metal as well as painting, crochet, and drawing)
- Equestrian coach
- Certified Therapeutic equestrian Coach
- Hiking
- Spending time with family and friends
Volunteer Experience
- Alzheimer's Day away program (PSW)
- Sari therapeutic Riding association in London (Cantra Coach)
- Vice President and treasurer For St Clair Western Dressage association
- Volunteer Essex K9
Volunteer to help with Paint Nights with Moses Lunham
helping with setting up local First Nation community paint session and ensuring that everyone enjoys their experience.
Timeline
Customer Service (Bilingual)
Cypher System Group
11.2009 - 11.2011
Secretary to the Assistant Principal
Windsor Essex Catholic District School Board
05.2008 - Current
Emergency Replacement Teacher
Windsor Essex Catholic District School Board
Emergency Replacement ECE
Windsor Essex Catholic District School Board
Custodian
Windsor Essex Catholic District School Board
Online Degree - Office Administration-Executive
Algonquin College
Equine Therapeutic Riding Instructor -
CanTRA certification
Personal Support Worker program
St Clair College of Applied Arts and Technology, South Campus
Architectural/Interior Design
St Clair College of Applied Arts and Technology, South Campus