LIBBYANNA NEUBER
Concord
Summary
I am working towards experience in legal research while attaining my paralegal certification with other experience in documentation and clear, client-focused communication. I’m comfortable juggling multiple tasks in fast-paced settings and staying organized under pressure. Known for reliability with a proactive, collaborative approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Account Representative
State Farm Insurance Company
05.2021 - Current
- Boosted product sales by 20% through proactive client outreach and relationship-building.
- Managed 4 CRM platforms to streamline client management and data accuracy.
- Resolved client disputes and billing issues while maintaining high customer satisfaction under tight deadlines maintaining client retention
Medication Care Manager
Aegis Living Facilities
01.2019 - 04.2021
- Trained and supervised new staff on medication administration protocols and safety procedures.
- Ensured strict adherence to HIPAA and state regulations regarding resident care and documentation.
- Streamlined medication processes by organizing orders and filing paperwork for 141 residents.
- Improved client well-being and safety by building relationships, impacting clients positively and enhanced hospice care quality by regularly checking vital signs for 71+ residents daily.
Registered Behavior Technician
Spectrum Center
01.2018 - 01.2019
- Improved treatment plan effectiveness for 100 students by collaborating with clinical team to implement best practices
- Maintained accurate and confidential client records, documenting progress and interventions in collaboration with interdisciplinary teams
- Reduced incident escalation by 30% by assisting with de-escalation during critical student behavioral episodes
Education
Associate of Arts - Political Science
San Francisco State University
San Francisco, CA05-2026
Associate of Arts - Political Science
Diablo Valley College
Pleasant Hill, CA05-2022
Skills
- Case documentation & Record management
- Client communication & Advocacy
- Confidentiality & Compliance
- Time management & Multitasking
- Conflict Resolution & Problem solving
- Team collaboration
- Attention to detail
- Legal Research (in progress)
Certification
- Property and Causality License - 2021- Current
Languages
English
Native or Bilingual
Timeline
Insurance Account Representative
State Farm Insurance Company
05.2021 - Current
Medication Care Manager
Aegis Living Facilities
01.2019 - 04.2021
Registered Behavior Technician
Spectrum Center
01.2018 - 01.2019
Associate of Arts - Political Science
San Francisco State University
Associate of Arts - Political Science
Diablo Valley College
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