Libby Williams
Delta,BC
Summary
Resilient Critical Incident Specialist known for high productivity and efficient task completion. Skilled in crisis management, risk assessment, and communication strategies. Excel in leadership, adaptability, and problem-solving to navigate complex situations effectively. Committed to maintaining calm under pressure and leading teams toward successful resolution of critical incidents.
Overview
23
23
years of professional experience
Work History
Coordinator RCMP Community Police Office
City Of Richmond
Richmond, British Columbia
09.2023 - Current
- Organized team events to promote a positive work environment.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
Crisis Intervention Specialist
PHSA - Mobile Response Team
Vancouver, British Columbia
08.2018 - Current
- Developed individualized treatment plans tailored to the specific needs of each client.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Educated clients on available resources and offered guidance on how best to access them for additional assistance.
- Organized outreach programs within local communities aimed at raising awareness about mental health issues.
- Developed and implemented individualized crisis intervention plans tailored to each client's needs.
- Utilized de-escalation techniques to stabilize individuals in acute distress.
- Facilitated group therapy sessions for individuals affected by similar traumatic events.
- Facilitated crisis intervention training sessions for community organizations and first responders.
- Offered telephonic crisis support and guidance to individuals unable to access in-person services.
- Provided emotional support and practical assistance during and after crisis resolution.
- Led debriefing sessions for individuals and groups following traumatic events.
- Conducted workshops and seminars on mental health first aid and emergency psychological care.
- Offered guidance on coping mechanisms and strategies to manage future crises.
Victim Services Case Worker
City Of Richmond
Richmond, BC
05.2014 - 09.2023
- Managed various components of the Criminal Justice System and court proceedings, demonstrating proficiency in terminology.
- Attended client interviews with Crown Counsel, delivering clear explanations of the court system.
- Ensuring ongoing support for crime victims, facilitating referrals to Community Based Victim Services and Crime Victim Assistance Program when necessary.
- Maintained accurate documentation of court dates, correspondence, and action plans.
- Collaborated with various departments of the RCMP and community based resources to support clients
- Managed phone calls, written correspondence, and in-office crisis meetings with Members and clients.
- Responded to emergency situations including sudden deaths, fatal motor vehicle accidents, suicides, fires, domestic violence incidents, home invasions, and homicides.
- Managed existing information and resources while continuously seeking out new sources to better support clients, colleagues, and volunteers.
- Participated in RICAT meetings as needed to discuss risk assessments
- Optimized coverage by creating work schedules, training auxiliary staff and volunteers on mandates and office procedures, and providing ongoing feedback.
- Effectively operated with limited guidance at two separate locations.
Realtor
Multiple Realty
Richmond, British Columbia
09.2012 - 04.2022
- Conducted open houses and showings of properties to prospective buyers.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
Owner
Sweetwilliams Giftware
Vancouver And Richmond, British Columbia
04.2001 - 04.2011
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Conducted performance reviews for employees on a regular basis.
- Analyzed industry trends to develop competitive strategies.
- Managed daily operations of business, including hiring and training staff.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Volunteer Management Training Series
Richmond Cares Richmond Gives
Richmond06-2024
Recovery Coach And Ethical Considerations Training
Still Here Mindfulness
Surrey, BC11-2022
Traumatic Loss Facilitator Training
BC Bereavement
Vancouver, BC05-2021
Critical Incident Stress Management
Justice Institute of British Columbia
New Westminster, BC10-2018
Real Estate
UBC Sauder School of Business
Vancouver, BC09-2012
Skills
- Staff Supervision
- Discretion and Confidentiality
- On-call and emergency services
- Suicide Prevention
- Documentation skills
- Inbound Call Management
- Crime Prevention
- Interpersonal Relationships
References
References available upon request.
Timeline
Coordinator RCMP Community Police Office
City Of Richmond
09.2023 - Current
Crisis Intervention Specialist
PHSA - Mobile Response Team
08.2018 - Current
Victim Services Case Worker
City Of Richmond
05.2014 - 09.2023
Realtor
Multiple Realty
09.2012 - 04.2022
Owner
Sweetwilliams Giftware
04.2001 - 04.2011
Volunteer Management Training Series
Richmond Cares Richmond Gives
Recovery Coach And Ethical Considerations Training
Still Here Mindfulness
Traumatic Loss Facilitator Training
BC Bereavement
Critical Incident Stress Management
Justice Institute of British Columbia
Real Estate
UBC Sauder School of Business
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