Libby Thressia J
Waterloo,ON
Summary
Results-driven and dedicated professional with a proven ability to lead teams and drive operational excellence. Committed to fostering a collaborative and high-performing work environment while delivering quality results. Skilled at taking initiative, solving problems efficiently, and supporting organizational growth. Seeking opportunities to contribute strategically, take on leadership responsibilities, and enhance team productivity and long-term success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Vertical Farm Technician
Good Leaf Farms
02.2024 - 04.2025
- Conducted daily operations for harvesting, machine operating, packaging, following good Manufacturing Practices (GMP) and food safety standards.
- Collaborated with team members to meet production targets and maintain high-quality standards.
- Operate and maintain PFM machine, Multivac [ used to do die change], labeler machines, date coder machines and box making machines etc to ensure efficient production flow.
- Perform inventory management for rolls, labels, chemicals, boxes, seeds and other production materials to ensure consistent supply and minimize downtime.
- Conducted quality checks to identify potential issues, ensuring compliance with HACCP and SQF standards.
- Participated in problem-solving and process improvement initiatives to enhance productivity and reduce waste.
- Trained new team members in operational procedures, equipment handling, and safety protocols.
- Maintained accurate records of production data, contributing to performance analysis and reporting.
Production Worker
Grand River Foods
11.2023 - 02.2024
- Ensured proper labeling of completed products before shipping.
- Maintained organized storage areas for efficient retrieval of items.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Adhered to workplace safety standards by maintaining cleanliness at the end of each shift.
- Trained new employees on safety protocols and operational procedures for equipment use.
Call Center Representative
Allianz
09.2022 - 08.2023
- Handled customer inquiries and complaints efficiently, ensuring timely resolutions.
- Provided accurate information regarding products and services to enhance customer satisfaction.
- Utilized call center software to document interactions and track issue resolution processes.
- Collaborated with team members to improve service delivery and streamline processes.
- Conducted follow-up calls to ensure customer satisfaction post-interaction.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Assisted in training new representatives on call handling techniques and system usage.
Education
Bachelor of Commerce - with Elective Finance
ALL SAINTS COLLEGE
INDIA 11-2022
Skills
- Production Management
- Leadership and Training
- Quality Assurance
- Microsoft Office
- Quick Learning Ability
- Technical Knowledge of Farm Operations
- Collaboration and Teamwork
- Problem-Solving
- Organizational Skills
- Proactive
- Multitasking
- Adaptability to Technology
- Commitment to Safety Standards
- Machinery operations
Certification
FIRST AID CERTIFIED
Timeline
Vertical Farm Technician
Good Leaf Farms
02.2024 - 04.2025
Production Worker
Grand River Foods
11.2023 - 02.2024
Call Center Representative
Allianz
09.2022 - 08.2023
Bachelor of Commerce - with Elective Finance
ALL SAINTS COLLEGE