Libby Duarte
Pinole
Summary
Dynamic leader with a proven track record at Sutter Health, a strong foundation in emergency settings with an ability to stay calm and collected under pressure and in stressful situations enhancing patient satisfaction and streamlining emergency care processes.
Expert in multitasking and critical thinking, I excel in high-pressure environments, significantly reducing wait times. My compassionate approach and effective problem-solving skills foster teamwork and improve operational efficiency, embodying reliability and empathy in every task.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Corporate Services Supervisor
Athens Administrators
04.2015 - Current
- Enhanced employee productivity through the development of effective workplace solutions and space planning.
- Increased efficiency in document management systems through implementation of digital storage solutions that streamlined workflows across departments.
- Fostered an inclusive and diverse work environment by implementing initiatives to promote equity, diversity, and inclusion among employees.
- Spearheaded corporate event planning, organizing company-wide conferences, workshops, and team-building activities to foster collaboration and camaraderie among employees.
- Ensured timely delivery of essential business functions, managing daily administrative tasks and support staff.
- Streamlined operations by implementing efficient policies and procedures for the corporate services department.
- Optimized resource allocation by monitoring budgets, expenditures, and financial reports for the corporate services department.
- Developed comprehensive risk management strategies to safeguard company assets and minimize potential liabilities.
- Contributed to organizational success by overseeing procurement processes in compliance with company policies and budgetary guidelines.
- Facilitated seamless new hire integration into the organization via streamlined orientation programs, fostering a sense of belonging from day one.
- Managed vendor relationships to ensure quality service delivery at competitive prices for all contracted services.
- Reduced expenses by negotiating contracts with external vendors for office supplies and maintenance services.
- Facilitated smooth business operations with well-maintained facilities, coordinating repairs and upgrades as needed.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Emergency Room Unit Coordinator
Sutter Health
04.2014 - 10.2019
- Conducted Ambulance and Police Intake, initiated the triage process for suicidal and homicidal patients (5150).
- Oversaw adherence to safety guidelines within the emergency department, minimizing instances of workplace injuries or accidents.
- Maintained inventory of essential supplies, ordering replacements as needed to ensure uninterrupted service delivery in the ER unit.
- Assisted in developing new protocols to improve overall emergency room operations and staff performance.
- Contributed to a decrease in patient complaints through effective issue resolution and follow-up procedures.
- Expedited lab results by maintaining strong relationships with diagnostic teams, leading to quicker diagnoses and treatment plans.
- Served as point of contact for inquiries and directed Police and Fire issues to supervisor for timely resolution.
- Collaborated with interdisciplinary teams for seamless care coordination throughout the hospital network.
- Boosted patient confidence in our facility through exceptional customer service skills when addressing concerns or questions.
- Supported nursing staff during high-pressure situations by providing necessary resources promptly.
- Facilitated communication between healthcare providers, patients, and their families, ensuring accurate information exchange.
- Provided administrative support to physicians by managing documentation requirements for accurate billing and record-keeping purposes.
- Organized patient records to maintain confidentiality and compliance with HIPAA regulations.
- Utilized multiple PC applications throughout day.
- Answered phone calls and messages for physicians, medical facility, and handling patient inquiries.
Patient Financial Services Supervisor
Sutter Health
09.2011 - 08.2013
- Oversee Cash Posting for 7 West Bay Hospitals
- Manage Lock Box pick up and delivery
- Oversee Financial Assistance Program for low income or under insured patients.
- Increased patient satisfaction by streamlining the billing process and implementing user-friendly payment plans.
- Implemented strategies for reducing bad debt expenses through proactive patient outreach initiatives, such as payment reminders or financial counseling referrals.
- Enhanced patient experience through effective communication of financial policies and procedures, ensuring full understanding of their responsibilities.
- Ensured compliance with regulatory standards by staying up-to-date on industry trends and incorporating best practices into daily operations.
- Cultivated strong relationships with external partners such as collection agencies and legal counsel to facilitate effective debt recovery efforts while maintaining ethical standards.
- Managed a diverse team of billing specialists, fostering professional growth opportunities and encouraging collaboration towards common goals.
Emergency Admissions Supervisor
Sutter Health
06.2000 - 09.2011
- Oversee Emergency Room Clerks and Admissions Staff
- Assist and Participate in Disaster Recovery Planning with Medical Staff
- Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
- Achieved smoother transitions for patients transferring between different levels of care within the hospital through effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care.
- Ensured compliance with hospital regulations and accreditation standards through thorough knowledge of admission requirements and guidelines.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Reduced wait times for patients with efficient coordination between medical staff and administration teams.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients.
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Psychology
Southern New Hampshire University
Hooksett, NH06-2027
Medical Assistant - Medical Laboratory Science
Corinthian College
San Francisco06-1996
Skills
- Positive attitude
- Problem-solving
- Multitasking and organization
- Reliable and responsible
- Critical thinking
- Outgoing and energetic
- Flexible schedule
- Conflict resolution
- Compassion and empathy
- Emergency response
- Emotional awareness
- Emergency care
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Interests
- Youth Development Programs
- Classic Car Shows
Timeline
Corporate Services Supervisor
Athens Administrators
04.2015 - Current
Emergency Room Unit Coordinator
Sutter Health
04.2014 - 10.2019
Patient Financial Services Supervisor
Sutter Health
09.2011 - 08.2013
Emergency Admissions Supervisor
Sutter Health
06.2000 - 09.2011
No Degree - Psychology
Southern New Hampshire University
Medical Assistant - Medical Laboratory Science
Corinthian College
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