Liban Osman
Kitchener,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Nordia Inc.
Waterloo, ON
02.2020 - Current
- Utilized customer service software to manage interactions.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Tracked customer service cases and updated service software with customer information.
- Updated account information to maintain customer records.
- Adapted to new applications and maintained knowledge of current technologies.
Manufacturing Associate
Polycon Industries
Guelph, ON
12.2017 - 01.2020
- Utilized hand tools and machinery to safely complete assembly processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Loaded and unloaded materials from conveyor belts to support continuous production.
- Inspected finished products for quality and adherence to customer specifications.
Manufacturing Associate
Alumni Furniture
Waterloo, ON
04.2017 - 09.2017
- Assembly of classroom furniture
- Used power tools and hand tools for assembly
- Loaded and unloaded delivery trucks
- general warehouse duties, including cleaning and tool preparation.
Education
High School Diploma -
Grand River Collegiate Institute
Kitchener, ONSkills
- Customer Service
- Selling Skills
- Documentation
- Telephone Reception
- Customer Relations
- Membership Inquiries and Renewals
- Inbound Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
Nordia Inc.
02.2020 - Current
Manufacturing Associate
Polycon Industries
12.2017 - 01.2020
Manufacturing Associate
Alumni Furniture
04.2017 - 09.2017
High School Diploma -
Grand River Collegiate Institute