Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Liban Osman

Kitchener,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Nordia Inc.
02.2020 - Current
  • Utilized customer service software to manage interactions.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Tracked customer service cases and updated service software with customer information.
  • Updated account information to maintain customer records.
  • Adapted to new applications and maintained knowledge of current technologies.

Manufacturing Associate

Polycon Industries
12.2017 - 01.2020
  • Utilized hand tools and machinery to safely complete assembly processes.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Loaded and unloaded materials from conveyor belts to support continuous production.
  • Inspected finished products for quality and adherence to customer specifications.

Manufacturing Associate

Alumni Furniture
04.2017 - 09.2017
  • Assembly of classroom furniture
  • Used power tools and hand tools for assembly
  • Loaded and unloaded delivery trucks
  • general warehouse duties, including cleaning and tool preparation.

Education

High School Diploma -

Grand River Collegiate Institute
Kitchener, ON

Skills

  • Customer Service
  • Selling Skills
  • Documentation
  • Telephone Reception
  • Customer Relations
  • Membership Inquiries and Renewals
  • Inbound Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Agent

Nordia Inc.
02.2020 - Current

Manufacturing Associate

Polycon Industries
12.2017 - 01.2020

Manufacturing Associate

Alumni Furniture
04.2017 - 09.2017

High School Diploma -

Grand River Collegiate Institute

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Liban Osman