LIBAN MOHAMUD
Weston,ON
Summary
- Reliable Baggage Handler and team player with exemplary customer service skills. Possessing requisite strength and stamina to accomplish tasks with speed and efficiency.
- Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE AND BAGGAGE HANDLER
DAYAH BUS SERVICE
NAIROBI
01.2014 - Current
- Loaded and unloaded passenger baggage onto aircrafts.
- Responded to customer inquiries about lost or delayed baggage.
- Assisted passengers with special needs by providing wheelchairs or other assistance devices.
- Maintained a safe working environment by adhering to company policies and procedures concerning safety standards.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
CUSTOMER SERVICE,REPAIR TECHNICIANS
FAST SHOP ELECTRONICS
NAIROBI
03.2018 - 02.2023
- Administered diagnosis
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Organized special events such as webinars or live Q&A sessions to provide additional support for customers.
- Answered phone calls and responded to questions and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
High School Diploma -
ATLAS COLLEGE
NAIROBI,KENYA01-2014
Skills
- Managing time
- Customer Service
- Appointment Scheduling
- Problem Resolution
- Senior leadership support
- Call Documentation
- Direct Sales
- Sales Transactions
- Sales closing
- Order Fulfillment
Timeline
CUSTOMER SERVICE,REPAIR TECHNICIANS
FAST SHOP ELECTRONICS
03.2018 - 02.2023
CUSTOMER SERVICE AND BAGGAGE HANDLER
DAYAH BUS SERVICE
01.2014 - Current
High School Diploma -
ATLAS COLLEGE
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